![The Cumberland](https://media.trabajo.org/img/noimg.jpg)
Receptionist - Vip Desk
3 months ago
**Receptionist - VIP Desk**:
- Permanent
- Flexible hours per weekThe Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service.
In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London.
You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze.
With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers.
Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town
**The Role**:
As Front of House Team Member you will mainly work on the VIP department providing a warm welcome and great service to our guests before they arrive to the hotel and the moment they leave.
- Previous experience with Opera is an advantage as you will of course be helping our guests with check-in and check-out and room allocation, however more than that you will have the opportunity to really get to know your guests in order to better anticipate their needs and deliver a truly personalised experience.
- You will need to be proactive in solving guest queries and be able to do your best work while remaining cool and calm in busy times.
- Our Front of House Teams work a shift rota so you will need to be comfortable working five days out of seven, with some early shifts and some late shifts.
**What we look for**:
- Passionate about delivering the highest levels of service with a desire to learn, work hard and progress
- Comfortable in a front line role facing the public
- Empathetic and able to build relationships
- An open personality who is relaxed and natural in their interactions
- Accurate with good attention to detail
- Demonstrable desire to pursue a hospitality career
- Able to work effectively as part of a team
- Previous experience in a fast paced service environment Outside the box thinker**What's in it for you?**:
- Great development opportunities
- Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
- Interest free season ticket loans (conditions apply)
- Access to a 24/7 Employee Assistance Program
- Pension and Healthcare Schemes
- Generous recommend a friend scheme
- Apprenticeship (from Level 2 to Level 5)
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
- Great Recognition program
- ...and many more
Advert Reference: 3574502
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