Network Support Engineer
1 week ago
Desktop Support Engineer
12 month rolling contract
£20-23.75 / hour / £160-190/day
Onsite in London
You should have a proven track record in the following areas:
- Queue management with a strong focus on achieving set SLA's
- Working knowledge of Servicenow an advantage
- Delivering world class customer experience
- Championing adherence and compliance to process and policy
You should be the primary source of knowledge for team members on:
- Imaging PC's and MAC's. (Knowledge of SCCM and Casper)
- Active Directory Users and Computers (ADUC)
- Enterprise collaboration clients e.g Teams, Slack
- End-User/Client facing configuration of Office 365
- Supporting triage steps to determine User, PC, Network, or Application issues
- Ticket management with the goal of providing timely updates to clients.
- Network Printer installation / troubleshooting
- Support of mobile devices and software to include Airwatch, PingID etc (iPad, iPhone, Android)
- Asset Management
- Knowledge, awareness and dissemination of process and policy
- Reporting and escalations as required to management team
- Cross regional collaboration with other site leads to ensure consistent, high quality delivery of service and knowledge transfer
- Any other duties that may arise from day to day
- Strong logical thinking, and troubleshooting skills
- Technical expertise with Mac and Windows OS
- Outstanding customer service skills
- Ability to coach junior members in a matrixed management environment
- Excellent organizational skills and multi-tasking abilities
- Emphasize on task quality (be thorough, detail-oriented, responsible)
- Work efficiently and effectively without sacrificing quality
- Be a team player with strong communication skills
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