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Emergency Department System Administrator

3 months ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 4

**Main area**
- Emergency Department

**Grade**
- Band 4

**Contract**
- Permanent

**Hours**
- Full time
- Part time

37.5 hours per week (minimum 32 hours)

**Job ref**
- 164-6150812

**Site**
- QMC Campus, NUH NHS Trust

**Town**
- Nottingham

**Salary**
- £25,147 - £27,596 per annum, pro rata

**Salary period**
- Yearly

**Closing**
- 07/04/2024 23:59

Job overview

We are looking for a system administrator for our Emergency Department (ED) to work alongside our clinical digital leads using your own initiative and be responsible for the effective maintenance and management of ED Clinical computer Systems.

Do you have knowledge of NHS computer systems?

Have you got a background working in a busy department?

Do you enjoy training and helping staff

Are you happy to challenge staff if they are not following the correct procedure

Do you enjoy teaching both one to one and in small groups?

Have you done audit work and gathering data?

The job is varied and fast paced and will involve accuracy and meeting targets

This role will be based on site at QMC campus for operational purposes for all of role

Main duties of the job

You will be responsible for ensuring the business continuity for planned and unplanned downtime of ED IT systems is maintained and followed

You will be involved in setting up the access and training all new members of staff across our Emergency Department to ensure they have the necessary tools to do their role for patients attending our department and throughout their ED journey

You will be expected to ensure accurate information is being recorded within clinical systems and challenge staff when repeated errors occur.

Working for our organisation

With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

Detailed job description and main responsibilities

Please see the attached Job Description and personal specification for more information

But the role will involve managing ED Clinical Systems on a day to day basis ensuring that information storied in the system is accurate complete and consistent.

Working with the ED management team to ensure the systems are being developed to maximise benefits to the department and the trust

Training all new starters of all grades within the Emergency Department

Informal visits welcomed

Person specification

Commitment to Trust Values and Behaviours

Essential criteria
- Must be able to demonstrate behaviours consistent with the Trust’s “We are here for you” behavioural standards

Training & Qualifications

Essential criteria
- Educated to NVQ Level 3 or equivalent or experience.
- 5 GCSE’s or equivalent including English
- Administration skills
- Knowledge and experience of using software programmes, e.g., Microsoft Office, Teams

Desirable criteria
- Recognised administration qualification e.g. NVQ in administration
- IT Qualification

Experience

Essential criteria
- Extensive experience and systems knowledge of Careflow and Nervecentre within the Emergency Department
- Knowledge of Hospital systems
- Medical terminology.
- Able to update and maintain systems and produce information as required
- Able to produce training literature for clinical systems

Desirable criteria
- Knowledge of a range of system procedures with a proven office experience.
- Previous systems development experience

Communication and relationship skills

Essential criteria
- Must be able to clearly and accurately convey information verbally and in written format
- Able to work as a part of a team, but also independently
- Ability to work under pressure
- Demonstrates ability to provide and receive routine information, which may sometimes be sensitive or complex.
- Demonstrates clear listening and oral communication skills.
- Provides and receives information which requires tact and persuasive skills and where there are barriers to communication.
- Understands and practices the principles of confidentiality.
- Able to minimise interpersonal conflict.
- Able to coach and mentor new team members

Desirable criteria
- Confident in delivering face to face training sessions to multiple participants including doctors, nurses and support workers.

Analytical and Judgement skills

Essential criteria
- Able to take responsibility for arranging own work schedule.and work using own initiative
- Good organisational skills, able to delegate and assist others to prioritise their workload.
- Prioritises/reprioritises workload to co-ordinate deadlines.
- Ability to solve problems within