Sales Support Co-ordinator Full or Part Time

1 month ago


Sheffield, United Kingdom Sue Ross Recruitment Full time

**Description**:
**Key responsibilities**
- Supporting our Product Advisors, be responsible for regular customer contact from lead to Product Advisor appointment right through to delivery
- Contact therapists to follow up quotes written by the sales team, inputting the results and any follow up into our CRM (Customer Relationship Management) system
- Contact families who are awaiting orders to discuss delivery arrangements and set up of specialist equipment
- Qualify leads from website or exhibitions; make the first contact, understand customer requirements and know when to pass to a Product Advisor for follow up
- Have input on any new processes to enhance Product Advisors’ efficiencies
- Contact customers who place high value orders to provide next-level customer service and understand their delivery requirements
- Gain a functional understanding of the product and service range and be passionate about selling its benefits to our customers
- Liaising between Product Advisors, Customer Support team, prescribing therapists, Community Equipment Stores and service users’ families to deliver exceptional customer service
- Be a champion of our CRM system within the sales team
- Help the Business Development function to grow product sales in new markets; for example volume sales, online sales platforms etc
- Make the first point of contact to potential new customers outside our traditional customer base

**About you**
- You will be of graduate calibre or have equivalent workplace based experience
- Experience in a similar role, working within a sales team or supporting the sales process would be advantageous but not essential as full training will be given
- An organised and efficient worker
- Experience of using a CRM system, or a willingness to learn
- Empathy to the users of specialist equipment and a passion to provide them with first class customer service
- Confident and friendly telephone manner
- After initial training, be confident talking about company products and what makes the company a great business to purchase from
- Good questioning skills to understand what our customers are looking for, and the ability to deliver solutions to these needs
- Positive attitude and a passion for your work
- Excellent communicator & problem solver

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.



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