IT Operations Lead

2 months ago


West Bromwich, United Kingdom West Brom Full time

**IT Operations Lead**

**Salary: competitive + full benefits**

**Hours: 35 hours per week (Shift-Rota 07:00-15:00, 15:00-23:00 & 09:00-17:00)**

**Contract: Permanent**

**Location: Head Office, West Bromwich (Hybrid working - 2 days/week in office**)**

We have an exciting new opening for an **IT Operations Lead** to manage the team looking after back-up and recovery of our critical systems. The role requires a customer-centric and flexible approach as the team covers 07:00 - 23:00 Mon to Fri and 08:00 - 14:00 Sat, via a 3 shift pattern.

The team performs operational tasks associated with the running and control of our Information Systems. This includes oversight of batch processing runs, trials and tests as well as providing first line support to critical systems, with the aim of problem solving or referring to second line.

You'll have considerable relevant knowledge in back-up and recovery and a high degree of analytical thinking. There is a requirement to be flexible both during and outside of normal working hours to effectively manage a 24 hour operations team.

**Key Responsibilities**:

- Manage the Computer Support Analyst team and Operations area
- Effective management of the 24/7 batch scheduling solution to ensure all processes in the batch critical path are completed daily to meet defined SLA’s.
- Be an Incident Manager both during and outside of core working hours to ensure a high level of service availability
- Incident management during and outside of core working hours.
- Assist with the IT Change Management Process
- Lead on multiple workflows whilst delegating tasks as appropriate to other members of the team to promote skills transfer

**You'll have**:

- Strong people managements skills within a similar environment
- Previous experience working with batch scheduling tools over a number of years
- Previous experience working with backup and recovery tools over a number of years
- ITIL Qualification or an understanding of ITIL principles is advantageous
- Good interpersonal and coaching skills
- Excellent communication skills

**What’s in it for you?**

We wholeheartedly believe that our people are our greatest asset, that’s why in addition to your salary you will be rewarded with a wide range of other benefits:

- At the West Brom you’ll have every opportunity to take the next step in your career. We provide excellent personal development and always look to promote from within wherever possible.
- Our Talent Management processes are running throughout our business, they fully aim to attract, on board, develop, motivate, and retain high-performing employees. We firmly believe our Talent management helps to improve business performance through practices that make employees more productive.
- Generous annual leave starting at 25 days + 8 bank holidays, (pro rata)
- Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)
- Social club membership - dozens of discounts available for a wide variety of family days out and events
- Performance related pay scheme
- Corporate health plan with the option to include family members
- Discounted travel cards
- West Brom staff car scheme
- Life assurance provided by the Society at 4 times your salary

**Why choose the West Brom?**
At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

**Do it today and click apply**
*



  • West Bromwich, United Kingdom Williams Manufacturing Full time

    **Operations Integration Lead** West Midlands Competitive Salary + Bonus + Holidays + Bank Holidays + Benefits Package Days Based Role. Monday to Friday **DO YOU HAVE CURRENT EXPERIENCE INTEGRATING INDUSTRY 4.0 TECHNOLOGIES, CHANGE MANAGEMENT AND STRIVING FOR MANUFACTURING OPERATIONAL EXCELLENCE?** The role would suit individuals who have a hunger for...

  • Lead Investigator

    2 months ago


    West Bromwich, United Kingdom GreenSquareAccord Full time

    **Lead Investigator** **Birmingham** **Salary - £35,000 (+ £750 Car Allowance) per annum** **Contract type - Fixed Term (until January 2025)** **Working hours - Full Time (37 hours per week)** **Closing Date - 4 July 2024** **Interview Date - 12 July 2024** **About the role** We are currently recruiting for a Lead Investigator on a Fixed Term...


  • West Sussex, United Kingdom Leisure (Operations) Full time

    We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and...

  • Expert Fabricator

    2 months ago


    West Bromwich, United Kingdom Weather It Ltd Full time

    DO NOT APPLY FOR THIS ROLE UNLESS YOU ARE A 100% CONFIDENT ABOUT YOUR SKILLSET AND CAPABILITIES. 99% of people reading this will not be of the standard expected. Who are we? We design and manufacture garden and landscaping products. Our products are used in luxury garden projects throughout the UK and Ireland. Quality is never compromised. We have...

  • Operations Manager

    1 month ago


    West Bromwich, United Kingdom Kaizen Talent Solutions Full time

    Are you an Operations Manager/Production Manager with continuous improvement expertise, looking for a challenge in a high-growth business? Our client is a UK designer and manufacturer of products fabricated from sheet steel, supplying a wide range of markets including civil engineering, security, defence and utilities.Long-established in the Black Country,...

  • Assembly Operative

    2 months ago


    West Bromwich, United Kingdom Winner recruitment Full time

    Winner are currently supporting a leading assembly and manufacturing company based in West Bromwich with the recruitment of their **Assembly Operative** My client specialise in the repair and assembly of roll cages used within the logistics and supply chain sectors You will be required to work Monday - Friday 7.30 - 16.30 The duties of the **Assembly...

  • Operations Manager

    1 month ago


    West Bromwich, United Kingdom Kaizen Talent Solutions Full time

    Are you an Operations Manager/Production Manager with continuous improvement expertise, looking for a challenge in a high-growth business? Our client is a UK designer and manufacturer of products fabricated from sheet steel, supplying a wide range of markets including civil engineering, security, defence and utilities.Long-established in the Black Country,...

  • Assembly Operative

    6 days ago


    West Bromwich, United Kingdom InstaStaff Full time

    InstaStaff are currently supporting a leading assembly and manufacturing company based in West Bromwich with the recruitment of their Assembly Operatives.Our client are specialists in the repair and assembly of roll cages used within the logistics and supply chain sectors.The duties of the Assembly Operative include:Using battery powered handheld...

  • Machine Operator

    2 months ago


    West Bromwich, United Kingdom RECRUITMENT SOLUTIONS (WEST MIDLANDS) LTD Full time

    Our client is a leading manufacturer and supplier of plastic display point of sale and signage within the UK. Due to increased long term orders they are looking to recruit an experienced machine operator to work within its manufacturing facility in the West Bromwich / Oldbury area. Applicants will be required to operate various machines to include heat...

  • IT Service Desk Lead

    2 months ago


    West Bromwich, United Kingdom West Brom Full time

    **IT Service Desk Lead** **Salary: c. £35,000 per annum** **Hours: Full time - 35 hours (**_Monday to Friday - Between 8:00am - 5:30pm_**)** **Contract: Permanent** **Location: Hybrid Working (Head Office, West Bromwich)** The West Brom are looking to recruit an IT Service Desk Lead to join our IT Service Desk Team. The individual will be responsible...


  • West Bromwich, United Kingdom PHS Group Full time

    **About The Role**: *** **Operations Coordinator** As an Operations Administrator, you play a key part in the success of PHS. Working behind the scenes your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for co-coordinating the service routes and effectively brief and...


  • West Bromwich, United Kingdom PHS Group Full time

    **Operations Coordinator** As an Operations Administrator, you play a key part in the success of PHS. Working behind the scenes your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for co-coordinating the service routes and effectively brief and debrief drivers to enhance...

  • Head of Operations

    2 months ago


    West Bromwich, United Kingdom Red Kite Recruitment Full time

    HEAD OF OPERATIONS FOR A LEADING NATIONAL WATER AND LEGIONELLA SERVICES COMPANY PREVIOUS ROLES: You could have been a: Operations Director, Head of Operations, Operations Manager, Head of Legionella, Legionella Manager, Managing Director, Chief Operating Officer, Chief Executive Officer, Technical Director, Technical Manager CLIENT: - The client is an...

  • Operations Manager

    3 days ago


    West Bromwich, United Kingdom St John Ambulance Full time

    As our Operations Manager (AOM) at West Bromwich you will be an inspiring leader who supports, manages and develops our ambulance people to deliver exceptional patient care throughout all our ambulance operational activity. You will manage your operational area and team to contribute to the overall Urgent & Emergency Care Business Plan, and in turn our...

  • Cctv Operator

    2 months ago


    West Bromwich, United Kingdom ABM Full time

    **Description**: **JOB TITLE: CCTV Operator** **LOCATION: West Bromwich, Birmingham** **CONTRACT: Permanent** **HOURS: Full time** **PAY RATE: £11.55 per hour** ABM UK, a leading provider of facility service solutions in the UK, is seeking a skilled and motivated CCTV Operator to join our team. With over 30 years of industry experience, ABM UK has...

  • General Operatives

    2 months ago


    West Bromwich, United Kingdom 2 Sisters Food Group Full time

    Job Introduction Great opportunities to help feed the nation at a leading UK food manufacturing company. Here at 2 Sisters Food Group we are proud to be counted amongst the nation's key workers with our relentless work helping to feed Great Britain. We currently have exciting opportunities for Production Operative's to join the team in West Bromwich. The...

  • Warehouse Operative

    2 months ago


    West Bromwich, United Kingdom Safetykleen Full time

    **The Opportunity?** We are seeking a Warehouse Operative to join our West Bromwich team. This is a varied and rewarding role, adding a lot of value to the team and business, a role where you’ll be recognised, developed to have a successful career within Safetykleen; including future opportunities to progress into logistics & service opportunities. If you...

  • Warehouse Operative

    2 months ago


    West Bromwich, United Kingdom Safetykleen Full time

    **The Opportunity?** We are seeking a Warehouse Operative to join our West Bromwich team. This is a varied and rewarding role, adding a lot of value to the team and business, a role where you’ll be recognised, developed to have a successful career within Safetykleen; including future opportunities to progress into logistics & service opportunities. If you...

  • Operations Executive

    3 weeks ago


    West Bromwich, United Kingdom KAG RECRUITMENT Full time

    K.A.G. Recruitment Consultancy is excited to offer a pivotal Operations Executive position within a company renowned for its innovation and strong presence in the Manufacturing sector. Following an impactful rebranding last October, our client is on the lookout for a driven individual to contribute to their ongoing success and growth. This role is perfect...

  • Warehouse Operative

    2 months ago


    West Bromwich, United Kingdom Talent Finder Full time

    **Warehouse Operative | West Bromwich | 8:30am-5:30pm Monday - Thursday and 8:30am - 5pm Friday | Salary will be dependent on experience** Our client is privately owned and long established as a leading stockist of industrial fasteners in the Midlands. The experience and dedication of its management and staff have earned the company a reputation for service...