Senior Medical Receptionist
3 months ago
Limits Of Authority Personnel, No authority to discipline or give instruction to other employees. Financial, No authority to spend or commit the practice to spend. Procedural, No authority to amend operational and administrative procedures without the consultation of a manager. Security To ascertain the reason for the presence of any unauthorised persons in areas where the practice assets may be at risk.
Reception Duties Utilize appointment system to ensure patients are appropriately booked and monitor the flow of patients into consulting and treatment rooms. Instruct/help patients on the use of the automated Check in system Ensure that patients without appointments but who need urgent consultation are seen/contacted in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed. Advise patients of relevant charges for private services, accept payment and issue receipts for same.
Respond to all queries and requests for assistance from patients and other visitors. Ensure all visitors are signed in and out of the premises. Enter requests for home visits onto GP Matrons list. Action requests for Ambulance Services.
Ensure reception and waiting areas are kept neat and tidy. Ensure total familiarity with all appointment systems in effect including regular and incidental variations. Book appointments and recalls ensuring sufficient information is recorded to retrieve record. Monitor effectiveness of the system and report any problems or variations required.
Record and use patient information in accordance with local and national procedures and the law. Receive and make calls as required. Divert calls and take messages as appropriate. Opening and closing of reception/premises.
Update appointment system to reflect leave and other approved absences. Provide initial guidance and advice to patients who wish to complain. Receive deliveries to the practice, ensuring adherence to the cold chain policy as necessary. Partake in audit as directed by the audit lead.
Promote the use of the Friends and Family Test and other feedback systems. Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives. Reception Leadership Support the Reception Manager in/to: Day-to-day supervision of the reception team, deputising in their absence. Day-to-day line management all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training.
Identify and ensure delivery of team training where agreed with reception and practice management. Continually assess and evaluate systems recommending changes and improvements to the Reception Manager as appropriate. Deal with problems reported by other members of the health care team. Encourage and support personal development of members of the reception, maintaining self and team professionalism.
Keep the team informed of any matters arising as necessary, or as requested by other members of the Practice team. To act as a focal point of communication between the GPs, practicemanagement and other members of the primary health care team. Compiling reception staff rotas. To have, and ensure others are trained in operating with an understanding, acceptance and adherence to the need for strict confidentiality.
Keep reception and practice management informed of any matters arising or problems /potential problems. Assist with the organisation of seasonal clinics, including Covid
- vaccinations and flu vaccinations, admin support and room planning. Reviewing and updating all reception procedures as required. Develop, implement, and embed efficient reception processes and procedures to adhere to legislation.
Coordinate and produce meeting agendas and record the minutes of meetings as required. Safeguarding The GP Practice is committed to safeguarding and promoting the welfare of children, adults, and young people. We expect all staff to be trained in adult and child safeguarding. This training will equip the post holder with the knowledge of what to do if they have concerns about the welfare of a child or adult.
Data Confidentiality Benchill Medical Practice is governed by the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) and the following should be done to help us to comply with these legislations: Maintaining data confidentiality as patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a busine
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