Senior Medical Receptionist

6 months ago

Wythenshawe, United Kingdom Benchill Medical Practice Full time

Limits Of Authority Personnel, No authority to discipline or give instruction to other employees. Financial, No authority to spend or commit the practice to spend. Procedural, No authority to amend operational and administrative procedures without the consultation of a manager. Security To ascertain the reason for the presence of any unauthorised persons in areas where the practice assets may be at risk.

Reception Duties Utilize appointment system to ensure patients are appropriately booked and monitor the flow of patients into consulting and treatment rooms. Instruct/help patients on the use of the automated Check in system Ensure that patients without appointments but who need urgent consultation are seen/contacted in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed. Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Respond to all queries and requests for assistance from patients and other visitors. Ensure all visitors are signed in and out of the premises. Enter requests for home visits onto GP Matrons list. Action requests for Ambulance Services.

Ensure reception and waiting areas are kept neat and tidy. Ensure total familiarity with all appointment systems in effect including regular and incidental variations. Book appointments and recalls ensuring sufficient information is recorded to retrieve record. Monitor effectiveness of the system and report any problems or variations required.

Record and use patient information in accordance with local and national procedures and the law. Receive and make calls as required. Divert calls and take messages as appropriate. Opening and closing of reception/premises.

Update appointment system to reflect leave and other approved absences. Provide initial guidance and advice to patients who wish to complain. Receive deliveries to the practice, ensuring adherence to the cold chain policy as necessary. Partake in audit as directed by the audit lead.

Promote the use of the Friends and Family Test and other feedback systems. Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives. Reception Leadership Support the Reception Manager in/to: Day-to-day supervision of the reception team, deputising in their absence. Day-to-day line management all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training.

Identify and ensure delivery of team training where agreed with reception and practice management. Continually assess and evaluate systems recommending changes and improvements to the Reception Manager as appropriate. Deal with problems reported by other members of the health care team. Encourage and support personal development of members of the reception, maintaining self and team professionalism.

Keep the team informed of any matters arising as necessary, or as requested by other members of the Practice team. To act as a focal point of communication between the GPs, practicemanagement and other members of the primary health care team. Compiling reception staff rotas. To have, and ensure others are trained in operating with an understanding, acceptance and adherence to the need for strict confidentiality.

Keep reception and practice management informed of any matters arising or problems /potential problems. Assist with the organisation of seasonal clinics, including Covid
- vaccinations and flu vaccinations, admin support and room planning. Reviewing and updating all reception procedures as required. Develop, implement, and embed efficient reception processes and procedures to adhere to legislation.

Coordinate and produce meeting agendas and record the minutes of meetings as required. Safeguarding The GP Practice is committed to safeguarding and promoting the welfare of children, adults, and young people. We expect all staff to be trained in adult and child safeguarding. This training will equip the post holder with the knowledge of what to do if they have concerns about the welfare of a child or adult.

Data Confidentiality Benchill Medical Practice is governed by the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) and the following should be done to help us to comply with these legislations: Maintaining data confidentiality as patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a busine

  • Administrator/ Receptionist

    7 months ago

    Wythenshawe, United Kingdom Alliance Medical Full time

    **About The Role**: We have a fantastic opportunity for a full time Administrator to support the team at the North West Cardiac Imaging unit. The successful applicant will support this specialist service and work with a dedicated high performing team. Develop and learn new skills in what is considered the leading Cardiac Imaging Unit in the North West. They...

  • Receptionist

    1 month ago

    Wythenshawe, United Kingdom CV-Library Full time

    Job Title: Receptionist Location: Sharston, M22 4SN Salary: £24,672.65 per annum Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more...

  • Receptionist / Administration Assistant

    6 months ago

    Wythenshawe, United Kingdom Manchester University NHS Foundation Trust Full time

    An exciting opportunity for a receptionist/administration assistant to work for South Manchester Child and Adolescent Mental Health Service (CAMHS). You will also provide a reception service for other CAMHS teams located within the building. We are looking for an enthusiastic, self-motivated and well organised individual to join our busy administration team...

  • Care and Support Worker

    10 hours ago

    Wythenshawe, Manchester, United Kingdom Home Instead Senior Care Full time

    **Job Summary:**We are seeking a dedicated and compassionate Care and Support Worker to join our team at Home Instead Senior Care. As a member of our team, you will have the opportunity to provide high-quality care and support to clients in their own homes, working collaboratively with our local support team to ensure seamless service...

  • Medical Secretary

    7 months ago

    Wythenshawe, United Kingdom NHS Professionals Full time

    **Job Title**: Medical Secretary **Trust**:Northern Care Alliance NHS Foundation Trust **Location**:Wythenshawe Hospital, Southmoor Rd, Wythenshawe, Manchester M23 9LT **Pay Rates**:£12.86 per hour **Shift Patterns**:Monday - Friday (37.5 hours per week) As a medical secretary, you'll usually work for a senior member of staff or group of staff. You'll...

  • Homecare Assistant

    10 hours ago

    Wythenshawe, Manchester, United Kingdom Home Instead Senior Care Full time

    **About Us:**Home Instead Senior Care is a trusted provider of home care services, committed to delivering exceptional support to individuals in need. Our team of experienced caregivers work tirelessly to ensure that clients receive the highest level of care and comfort in their own homes.As a Care and Support Worker with Home Instead, you will have the...

  • Prescription Clerk

    7 months ago

    Wythenshawe, United Kingdom Benchill Medical Practice Full time

    Benchill Medical Practice is a Group Practice based in an excellent modern health facility (with disabled access) offering a broad range of services to patients for over 30 years. In addition to GPs, the practice also employs Physician Associates, Practice Nurses and Healthcare Assistants as well as being an established GP training practice. We also have a...

  • Medical Secretary

    7 months ago

    Wythenshawe, United Kingdom Northern Care Alliance NHS Group Full time

    **Job overview**: The Manchester Centre for Clinical Neurosciences is one of the largest in the UK and provides world class innovative patient care across 11 hospital sites in Greater Manchester. An exciting and rewarding opportunity has arisen within MCCN working for some of the most inspirational consultants in the NHS based at Wythenshawe Hospital We...

  • Medical Secretary Chronic Cough

    6 days ago

    Wythenshawe, United Kingdom Manchester University NHS Foundation Trust Full time

    We are looking for an experienced, highly motivated and enthusiastic medical secretary to provide secretarial and administrative support to a busy Chronic Cough service within the Respiratory department. Working as part of a friendly secretarial team you will have excellent communication skills and be able to work calmly under pressure using your own...

  • Administrator

    6 days ago

    Wythenshawe, United Kingdom NHS Professionals Full time

    Job Title**:Administrator** Location/Trust**:Wythenshawe / MFT** Department **:Workforce** Band/Pay rate**:Band 2- £ 9.49 per hour** Hours**:37.5hrs per week Monday - Friday ,8.30am - 4.30pm** Reference ID**: - 48719** System experience: Lorenzo and Microsoft (Outlook, word etc) **Job description**: - Tracking of medical records in and out of the...

  • Senior Facilities Engineer

    7 days ago

    Wythenshawe, Manchester, United Kingdom Milo Recruit Ltd Full time

    **Job Description:**We are seeking a Senior Facilities Engineer to join our team at Milo Recruit Ltd. In this role, you will be responsible for maintaining and repairing medical equipment, as well as overseeing facility maintenance projects.Main Responsibilities:Maintenance & Breakdown Support: Provide leadership and guidance to junior engineers, ensuring...

  • Senior Support Worker

    4 days ago

    Wythenshawe, United Kingdom Creative Support Ltd Full time

    Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care needs. We have a new exciting role for a Senior Support Worker to join our team in Wythenshawe, Greater Manchester. We are looking for a motivated, resourceful and experienced individual to work at our learning disabilities...

  • B2B PR Account Manager

    3 weeks ago

    Wythenshawe, United Kingdom Black Cherry Recruitment Ltd Full time

    This highly decorated premier south Manchester PR agency is on an expansion drive and are recruiting their corporate and B2B team. They are looking to speak to enthusiastic and ambitious PR Account Managers and Senior Account Managers.A fun, young, dynamic and driven culture, they like to work and play equally as hard with this particular role working on a...

  • Expert Cardiac Diagnostic Services Manager

    7 days ago

    Wythenshawe, Manchester, United Kingdom NHS Full time

    We are looking for an exceptional Cardiac Diagnostic Services Manager to join our team at Manchester University NHS Foundation Trust. In this key role, you will be responsible for leading our diagnostic services team, ensuring the delivery of high-quality patient care and driving excellence in cardiac diagnosis.The successful candidate will have a strong...

  • Senior Mental Health Practitioner

    2 days ago

    Wythenshawe, United Kingdom Greater Manchester Mental Health NHS Foundation Trust Full time

    Mental Health Practitioners are within a variety of surgeries offering mental health assessment, formulation and clinical interventions based on Nice guidance, brief solution focussed interventions and trauma informed care. The Mental Health Practitioner will provide a clinic whereby patients can be booked in to be seen by the Mental Health Practitioner who...

  • Senior Surgical Patient Navigator

    6 months ago

    Wythenshawe, United Kingdom Manchester University NHS Foundation Trust Full time

    The RAPID programme which stands for ‘Rapid Access to Pulmonary Investigations and Diagnosis’ is a new project launched by the lung cancer team based at Wythenshawe Hospital to dramatically reduce the time taken to complete investigations for patients where there is any suspicion of lung cancer. the team covers lung cancer diagnostics, radiology bookings...

  • Attendance Officer

    7 days ago

    Wythenshawe, United Kingdom Sennen Education Ltd Full time

    A welcoming primary school are looking for an enthusiastic Attendance to join their team on a full-time ongoing basis. The successful applicant will be joining the team as soon as possible. This is a full-time role that is offering a permanent vacancy for the right person. The Attendance Officer will work alongside key school staff, pupils and parents to ...

  • Attendance Officer

    4 weeks ago

    Wythenshawe, United Kingdom CV-Library Full time

    A welcoming primary school are looking for an enthusiastic Attendance to join their team on a full-time ongoing basis. The successful applicant will be joining the team as soon as possible. This is a full-time role that is offering a permanent vacancy for the right person. The Attendance Officer will work alongside key school staff, pupils and parents to ...

  • Attendance Officer

    4 weeks ago

    Wythenshawe, United Kingdom Sennen Education Ltd Full time

    A welcoming primary school are looking for an enthusiastic Attendance to join their team on a full-time ongoing basis. The successful applicant will be joining the team as soon as possible. This is a full-time role that is offering a permanent vacancy for the right person. The Attendance Officer will work alongside key school staff, pupils and parents to ...

  • Senior Led in Colorectal and Pelvic Floor Surgery

    6 months ago

    Wythenshawe, United Kingdom Manchester University NHS Foundation Trust Full time

    Fellows can expect a broad case mix including super-specialist and general colorectal surgery with a particular emphasis on pelvic floor surgery including rectal prolapse and rectocele surgery, sphincter repair, complex anal and rectovaginal fistulae, sacral neuromodulation and mínimally invasive approaches including robotic rectopexy. The fellow will have...