Hotel Receptionist

4 days ago

Woodbridge, United Kingdom Ufford Park Ltd Full time

**Job Title**:Hotel Receptionist

**Post Reference **:REC/08/22

**Salary** : £19,849 per annum

**Hours** : Full Time : 37.5 hours per week on a rota basis, will include some weekend working - Job share will be considered

**Reports to**: Head Receptionist & Resort Manager

***:
Ufford Park Woodbridge’s aim is to provide the best customer service possible. The objective is the pursuit of excellence in meeting the needs of all potential customers. To provide a top quality, friendly, efficient and proactive customer service to all hotel guests in a busy hotel environment. Working as part of a team and following instruction from the Head Receptionist.

**Main Responsibilities / Key Accountabilities**:

- To follow established Company Policies and Procedures & maintain company standards in all areas of responsibility with particular emphasis on Customer Services.
- To check in and check out guests
- To have a good understanding and knowledge of all the hotel’s facilities
- Answering calls, directing and handling enquiries
- Take reservations as necessary.
- To upsell all of the facilities, to maximise revenue for the hotel, at the same time as enhancing the guest experience
- Able to work flexible shifts on a standard shift pattern: 7am to 3.30pm and 2.00pm to 10.30pm, working 5 days out of 7 each week to include covering weekends and Bank Holidays.
- Perform any other assigned reasonable duties and responsibilities as assigned or as requested by Supervisors or manager.
- To ensure that all statutory elements of health and safety are adhered to and maintain the premises in a safe and healthy condition and to a high standard.
- To adhere to all aspects of the departments risk management, including ensuring all necessary risk assessments are completed and the necessary checks are in place to meet all audit requirements.
- To adhere to the safe and efficient operating procedures of all department equipment and to report any deficiencies.
- To be aware of and adhere to applicable hotel rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection).
- To maintain confidentiality of information acquired in the course of undertaking duties for the hotel.
- To be responsible for your own continuing self-development, attending training as required and appropriate.
- To undertake other duties appropriate to the post as required.

**Planning and Organisation**:

- Each shift requires certain tasks to be completed and the ability to plan and communicate is essential. It is also important to be able to self-motivate.
- The role requires the ability to follow instructions and to be detail-oriented. A professional attitude is needed as is the ability to work independently.
- The ability to work as part of a team ensuring good communication and consideration for other team members is important to maintain consistent excellent standards of customer service.

**Decision Making and Use of Judgement**:

- To demonstrate a flexible approach and ability to think outside the box.
- To establish a rapport with guests to build loyal and satisfied customers and advise Management/Supervisor of any guest complaints promptly.
- To be able to make quick and confident decisions within the defined parameters of the position.

**Essential Internal and External Relationships**:

- Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner. Respond to and take responsibility for guest requests and follow up any incidences.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- To attend department meetings and line manager meetings as directed.
- To maintain a good relationship between the Bar & Restaurant, C&B, Kitchen, housekeeping & Front of the House demonstrating a friendly, helpful positive attitude towards all co-workers.

**Employee Specification**

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 37.5 per week

**Salary**: £19,849.00 per year

**Benefits**:

- Discounted or free food
- Employee discount
- Gym membership
- On-site parking

Schedule:

- 8 hour shift

COVID-19 considerations:
We are continuing to keep our staff and guests safe.

**Experience**:

- Receptionist: 1 year (required)

Reference ID: REC/08/22

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