![Imperial Personnel Ltd](https://media.trabajo.org/img/noimg.jpg)
Complaints Coordinator
2 months ago
Imperial Personnel are working in partnership with our client in Mansfield, NG19 as an opportunity for a Complaints Co-ordinator to join their team has become available on a full-time basis.
Our client is an accreditation board for the trades and labour industry.
**Duties**:
- Full investigation and resolution of consumer complaints, making decisions on whether to
uphold or reject the complaint based on evidence researched and presented.
- Accurately and consistently log each complaint onto our client’s database and documenting
the rationale for the decision.
- To communicate in a helpful and friendly manner the outcome of the investigations, including
difficult decisions to customers and relevant business areas.
- A management of portfolio of complaints with responsibility for maintaining required levels of
productivity, quality and customer service.
- To liaise with key stakeholders in the business to identify root causes of complaints ensuring
remedial action is taken where necessary.
- Look for opportunities to identify on‐going issues and eliminate repeat complaints for our clients
members to provide consumer protection.
- Reporting issues and escalating complaints to the Compliance Panel for review in
respect of considering sanctions on a member’s certification.
**Hours and Pay**:
Mon - Fri
9am - 5pm 37.5 hours per week.
£21,173
**Requirements**:
- Previous complaints case handling experience required with consumer rights or mediation services is desirable.
- Proficient in using a variety of software including CRM systems and Microsoft Office.
- Full UK driving licence due to office location having no public transport routes.
- Professional, articulate and confident.
**To APPLY, send your CV or call 01623 575800.**
This position is being advertised on behalf of Imperial Personnel Ltd who are an Employment Business.
**Salary**: £21,173.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
Schedule:
- Monday to Friday
- No weekends
Ability to Relocate:
- Mansfield: Relocate before starting work (required)
Work Location: In person
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