Complaints Coordinator

2 months ago

Mansfield, United Kingdom Imperial Personnel Ltd Full time

Imperial Personnel are working in partnership with our client in Mansfield, NG19 as an opportunity for a Complaints Co-ordinator to join their team has become available on a full-time basis.

Our client is an accreditation board for the trades and labour industry.

**Duties**:

- Full investigation and resolution of consumer complaints, making decisions on whether to

uphold or reject the complaint based on evidence researched and presented.
- Accurately and consistently log each complaint onto our client’s database and documenting

the rationale for the decision.
- To communicate in a helpful and friendly manner the outcome of the investigations, including

difficult decisions to customers and relevant business areas.
- A management of portfolio of complaints with responsibility for maintaining required levels of

productivity, quality and customer service.
- To liaise with key stakeholders in the business to identify root causes of complaints ensuring

remedial action is taken where necessary.
- Look for opportunities to identify on‐going issues and eliminate repeat complaints for our clients

members to provide consumer protection.
- Reporting issues and escalating complaints to the Compliance Panel for review in

respect of considering sanctions on a member’s certification.

**Hours and Pay**:
Mon - Fri

9am - 5pm 37.5 hours per week.

£21,173

**Requirements**:

- Previous complaints case handling experience required with consumer rights or mediation services is desirable.
- Proficient in using a variety of software including CRM systems and Microsoft Office.
- Full UK driving licence due to office location having no public transport routes.
- Professional, articulate and confident.

**To APPLY, send your CV or call 01623 575800.**

This position is being advertised on behalf of Imperial Personnel Ltd who are an Employment Business.

**Salary**: £21,173.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount

Schedule:

- Monday to Friday
- No weekends

Ability to Relocate:

- Mansfield: Relocate before starting work (required)

Work Location: In person

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