Television Licence Field Officer

6 months ago


Wolverhampton, United Kingdom Capita Full time

As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Wolverhampton area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.
- You’ll be rewarded with £30,000 annual salary
- You will also receive either a company car which includes personal use, or a £3700 annual car allowance paid monthly.
- In addition, you will receive a mileage allowance (paid in line with published HMRC rates). In addition to mileage completed between visits we also pay this allowance from and to your home address each day.
- Working hours: You’ll be working a 36.5-hour week on a flexible shift pattern, with a potential of a four-day working week.
- Location: You will be home-based and spend your shift visiting people in communities across your region, Ideally you will be living in the WV postcode areas.

**Job title**:
Television Licence Field Officer

**Core Responsibilities**:

- Conduct door to door visits to properties where no TV licence is registered.
- Listen to customer reasoning for not having a licence and make an informed decision on next steps.
- Accurately record visit details and complete daily timesheets via the handheld device.
- Explain and sell the benefits of all licence payment schemes.
- Take and accurately record payment details.
- Attend court when required to give evidence in prosecution cases.
- Carry out work and attend meetings as directed by the Visiting Manager.
- Taking Records of Interview under caution.

**What you’ll need to bring**:

- It’s essential that you have a full UK Driving Licence.
- You’ll need to be physically mobile, as you’ll be visiting multiple locations on a daily basis.
- Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
- Similar previous experience is not essential - we have colleagues who excel from a diverse range of backgrounds, whether that’s customer service, retail, sales, ex-Armed Forces or security, however, there is one thing in common - excellent communication skills.

**What’s in it for you?**

An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.
- Competitive salary of £30,000 pa
- Company car which includes personal use, or a £3700 annual car allowance paid monthly.
- 23 days’ holiday (rising to 28) with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more.
- As part of our safeguarding commitment, we’ll provide a range of safe working measures including the provision of body worn video cameras for all colleagues.
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology.
- Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

You'll receive four weeks of both engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Your two weeks of virtual classroom training will take you through the key aspects of your role, building a strong foundation for you to accelerate your growth as a Visiting Officer.

The one-to-one support in the Field will follow on from this, further enhancing your knowledge and skill within the Field, with hands-on exposure covering the important aspects of the role, such as how you approach and interact with our customers, how to use our technology and the best way to excel following our processes and policies.

Our on-going support is also what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career, whether that’s into a management role or within the wider business.

**What we hope you’ll do next**:
**Location**:
Wolverhampton
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent


  • Field Officer

    3 days ago


    Wolverhampton, Wolverhampton, United Kingdom ENGINEERINGUK Full time

    Job OverviewAs a Field and Volunteer Officer at ENGINEERINGUK, you will be responsible for visiting customers without a TV licence in the Wolverhampton area. Your primary goal is to help them understand and comply with TV legislation, explain how to obtain a licence, and assist in finding a suitable payment plan.About the RoleThis is a full-time, permanent...

  • Field Care Supervisor

    3 weeks ago


    Wolverhampton, United Kingdom Brook Street Social Care Full time

    Job Title: Care CoordinatorLocation: Flexibility to work between central Wolverhampton Office and in the field (West Midlands based)Predominantly Monday to Friday with some flexibility for weekend shared on callFull UK driving licence, own vehicle and flexibility to travel is ESSENTIAL***In partnership with an established provider of community care and...

  • Field Care Supervisor

    3 weeks ago


    Wolverhampton, West Midlands, United Kingdom Brook Street UK Full time €25,000 - €30,000

    Job Title: Care Coordinator Location: Flexibility to work between central Wolverhampton Office and in the field (West Midlands based) Predominantly Monday to Friday with some flexibility for weekend shared on call Full UK driving licence, own vehicle and flexibility to travel is ESSENTIAL*** In partnership with an established provider of community care...


  • Wolverhampton, United Kingdom Field Sales Solutions Full time

    Field Sales Solutions has an exciting opportunity for you to join them as a Category Sales Development Manager! Are you articulate, tenacious and action driven? If so, then we want to hear from you! We are Field Sales Solutions, a well-respected and leading field marketing company with various accolades, including the 3 times winner of the FMBE Field...


  • Wolverhampton, Wolverhampton, United Kingdom Field Sales Solutions Full time

    Job Description:We are seeking a highly skilled and motivated Sales Development Manager to join our team at Field Sales Solutions. As a key member of our sales team, you will be responsible for driving sales growth and improving market share in the men's grooming category.Key Responsibilities:Develop and implement effective sales strategies to increase sales...


  • Wolverhampton, United Kingdom Midland Workshop Supplies Ltd Full time

    **About us** We are an industrial supply company based within the West Midlands. We supply a wide variety of workshop tools and consumables and have been trading over 25 years. Our target market is a selection of Engineering, Maintenance, Rail, Plant Hire, Automotive and Commercial companies. Your primary job role will be to open new accounts and promote...


  • Wolverhampton, United Kingdom PGO Trade UK Ltd Full time

    This is a perfect role for somebody who shows initiative when they’re working and is interested in progressing in an established company with a track record of considerable growth in the last few years. You will use a variety of Warehouse IT systems for operations including: - Receipting of goods from deliveries - Checking goods into the warehouse -...

  • Field Service Engineer

    20 hours ago


    Wolverhampton, United Kingdom Workforce Staffing Ltd Full time

    Field Service Engineer Location: Wolverhampton - UK based Pay rate: £14.00 to £16.50 per hour Hours: Monday to Friday / 8am to 4pm Our client is a leading engineering company specialising in the design, manufacture, and servicing of high-quality vehicle-mounted equipment for industries such as waste management, transport, and agriculture.They are known for...


  • Wolverhampton, United Kingdom Lewis Transport Direct Full time

    We are an established company requiring **Three 7.5 Tonne Drivers**, Full and part Time. ** Please ensure your driving licence has **_**C1 category**_ **entitlement to drive 7.5t or bigger a - as well as a valid CPC card before you apply.** Home delivery experience an advantage. Working with an experienced Drivers mate you will be Delivering HOME...


  • Wolverhampton, United Kingdom Workforce Staffing Ltd Full time

    Field Service EngineerLocation: Wolverhampton - UK basedPay rate: £14.00 to £16.50 per hourHours: Monday to Friday / 8am to 4pmOur client is a leading engineering company specialising in the design, manufacture, and servicing of high-quality vehicle-mounted equipment for industries such as waste management, transport, and agriculture. They are known for...


  • Wolverhampton, United Kingdom JD security Full time

    We are Hiring! - Conduct patrols to ensure the safety and security of the facility. You will also perform a variety of mobile services, including unlocking/locking of premises, alarm response and other relevant tasks. - Respond to alarms and investigate disturbances - Write reports on incidents, accidents, and suspicious activities - Provide assistance to...

  • Field Interviewer

    5 months ago


    Wolverhampton, United Kingdom Office for National Statistics Full time

    **Details**: **Reference number**: - 343448**Salary**: - £13,496 - £18,404- FTE £22,699 Actual salary £13,496 (1144 annual hrs) - £18,404 (1560 annual hrs) paid pro rata, This is broadly equivalent 22 or 30 hours work per week and varies dependent on business requirements. Plus mileage of up to 45 pence per mile- A Civil Service Pension with an...


  • Wolverhampton, Wolverhampton, United Kingdom Virgin Media Full time

    About the Role:We are seeking a skilled Field Service Technician to join our team at Virgin Media. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing our network infrastructure.Key Responsibilities:Install and maintain our network infrastructure, including fibre optic cables and equipment.Diagnose and repair...

  • Office Assistant

    6 months ago


    Wolverhampton, United Kingdom ROKIT Full time

    Experience: - Previous experience in an office assistant or administrative role is preferred - The ability to work as a positive member of a small long established team is essential - Proficient in data entry and general office tasks - Strong organizational skills and attention to detail - Excellent communication skills, both written and verbal - Ability to...

  • Office Assistant

    5 months ago


    Wolverhampton, United Kingdom Blitz Recycling Ltd Full time

    Overview: **Responsibilities**: - Perform general clerical duties, including photocopying, scanning, mailing, and filing - Maintain office cleanliness and organization - Assist in scheduling appointments and meetings - Perform data entry tasks accurately and efficiently - Handle incoming and outgoing calls, mails and packages - Humbleness, politeness and...

  • Office Administrator

    6 months ago


    Wolverhampton, United Kingdom MAROK CONSTRUCTIONS LTD Full time

    **About us** We are professional, agile and professional. Our work environment includes: - Modern office setting '''Responsibilities''' - Perform various administrative tasks to support the smooth operation of the office - Maintain and update office records and databases - Assist with data entry and document preparation - Coordinate and schedule...

  • Office Administrator

    6 months ago


    Wolverhampton, United Kingdom MAROK CONSTRUCTIONS LTD Full time

    **About us** We are professional, agile and professional. Our work environment includes: - Modern office setting '''Responsibilities''' - Perform various administrative tasks to support the smooth operation of the office - Maintain and update office records and databases - Assist with data entry and document preparation - Coordinate and schedule...


  • Wolverhampton, Wolverhampton, United Kingdom Cliftonhampden Full time

    Role Overview:Cliftonhampden is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing our network infrastructure.Key Responsibilities:Install and maintain our network infrastructure, ensuring high-quality service delivery to our customers.Diagnose and...


  • Wolverhampton, United Kingdom Voyage Care Full time

    **Field Support Supervisor - Full Time** **Wolverhampton** **Pay rate £12.83 per hour** **This services does not provide support for sponsorship at this time** Voyage Care are currently looking for a Field Support Supervisor to join us in our **Wolverhampton** office. As a Field Support Supervisor you will be managing multiple Supported Living Services...


  • Wolverhampton, Wolverhampton, United Kingdom Virgin Media Full time

    About the RoleAs a Field Service Technician at Virgin Media O2, you will be responsible for delivering exceptional customer service and ensuring the installation and repair of our services are completed efficiently and effectively.Key ResponsibilitiesInstall and repair our services at customer premisesDiagnose technical faults and provide solutionsDocument...