Senior Customer Service Advisor

3 weeks ago


Leeds, United Kingdom Lucy Walker Recruitment Ltd Full time

Senior Customer Service Advisor

**Salary £23,000 - £25,000 DoE. Monday - Thursday 8:30am - 5:30pm, Friday 8:30am - 4pm. Fully Office Based with hybrid working options in the future.**

**This is a wonderful opportunity to join a small growing team in Leeds City Centre, who are passionate about customer service. You will be working in a supportive but fast paced environment, where you will receive amazing training and support. Youwill be responsible for being the main point of contact for customers regarding their orders and enquiries. The client offers great benefits including 26 days holiday + bank holidays, and access to their health and corporate perk scheme. Plus, free breakfast**

**This is the perfect opportunity for someone who is looking to help the team - and yourself - develop and provide the best customer experience to their impressive customer base. If you have any client communication and/or office-based customer serviceexperience, this role will suit you well.**

What the Senior Customer Service Advisor role will look like:

- After the sales team has agreed an order with a customer, they will be directed to you to manage the post-sale activity. You will ensure their order is processed and keep in contact.
- Building a strong rapport and relationship with current customers to ensure they have an amazing customer experience.
- Proactively keep in touch with customers regarding their orders and update them on any issues or delays with their order in a timely fashion.
- Inputting and processing customer orders.
- Managing and ordering stock where necessary.

What you need to be a Senior Customer Service Advisor:

- Experience in a Customer Service role, ideally from an office background
- Strong written and verbal communication skills
- A confident user of the MS Office package
- Willing to learn and develop your knowledge in a new industry
- Attention to detail

Who you are:

- An excellent problem solver
- Someone who can prioritise and use their initiative to complete tasks
- A strong and outgoing personality
- A team player, with the ability to work well both independently and as part of the wider team
- Eager to develop professionally and passionate about your career progression within customer service

This is a superb opportunity to join a fast growing company, in an exciting technology field, where you can be supported with opportunities to develop and progress. You will be fully trained in all aspects of the role, products, and services.

**If you have the skills outlined above, contact us immediately to be considered.**

**Due to the number of responses we receive, unfortunately we are unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for.



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