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Customer Service Advisor

4 months ago

Leeds, United Kingdom COPTRZ Full time

If you are looking for an out of the ordinary role in Customer Service - this is the role for you.

We are looking for a Customer Service Advisor based in our office in Leeds city centre. Our mission is to revolutionise organisations using drone technology.

The customer service team covers all aspects of after sales activity.

We are looking for a customer service advisor with previous experience in a varied customer service or operational role who has enjoyed working in a fast-paced environment.

You’ll love a challenge in a performance driven organisation that’s determined to be the best in the world - no compromise.

You’ll have a passion for delighting customers, understand the concept of first-time resolution and be able to demonstrate exceptional problem-solving skills.

**What would your day to day look like?**
- Build strong relationships with our customers whilst providing a flawless customer experience
- Actively improve the customer journey through pro-active customer contact
- Anticipate any issues that may occur and act to reduce customer impact
- Take ownership of any problems that may occur including logging complaints and completing corrective actions
- Book in, pick and ship out stock ensuring 100% accuracy
- Promote the COPTRZ brand, request, review and respond to feedback
- Accurately input order information into our CRM displaying excellent attention to detail

You will be fully trained in all aspects of the role with the opportunity to complete our drone training courses and become a drone pilot

**What will you get in return?**
- A salary of £22-£25K dependant on experience
- 26 holiday days plus bank holidays
- Strong Vision, Mission, Values and Leadership
- Amazing training and development opportunities for career progression
- Pension and Phantom Share scheme
- Westfield Health
- Perkbox membership
- Free drinks, breakfast, and snacks

We also invest heavily in your personal development, and you will have access to our holistic learning platform.

**Next steps**

If we think you would be a good fit, we will send you a link to a short assessment to complete.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: COPTRZ Senior customer service advisor