Insurance Administrator

1 month ago

Harlow, United Kingdom Primary Care Careers Full time

**About the Role**:
Lister Medical Centre has an opportunity for an Insurance Administrator to join our busy practice support team, on a part time basis for 30 hours per week (Monday - Friday) - times to be agreed

The main responsibilities of the role include:

- To organise copies of patient records for patients or 3rd party collection, requesting patient Lloyd George notes (in liaison with the registrations administrator) are retrieved in a timely manner, ensuring all relevant paperwork is completed accurately in line with the GDPR guidelines
- Receive logging, copying, and actioning any Insurance, Solicitor, or 3rd Party requests for patient records/reports.
- Advise patients of relevant charges for private non-NHS services, Logging of payments for non-NHS work, issuing receipts and liaising with Practice Finance.
- To arrange appointments for patients Medical’s with the relevant doctor, ensuring patients are fully aware of date and time.
- Type letters for non-NHS work as requested by the GP’s
- Respond to all queries and requests for assistance from patients and other visitors in relation to patient’s medical notes.
- Receive and make calls as required. Divert calls and take messages as appropriate.
- Ensure correspondence, reports, results, etc. are filed in correct order.
- An understanding, acceptance, and adherence to the need for strict confidentiality.
- An ability to use own judgement, resourcefulness, common sense, and local knowledge, to respond to patients’ enquiries and requests.
- Excellent communication skills.

Please Note: Should a suitable applicant be appointed the closing date close earlier.
- Experienced medical administrators, with excellent IT and typing skills;
- Adaptable and friendly, with strong administration, time management and organisational skills;
- Excellent communicators able to work in a confidential and discreet manner;
- Able to "think on their feet" in a busy working environment;
- Able to multi-task, work hard and maintain a high level of attention to detail, when under pressure;
- Able to work as part of a multi-disciplinary team, as well as comfortable working independently.

Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
We are a friendly, supportive, democratic, well organised and enthusiastic GMS Practice, dedicated to providing traditional family orientated General Practice based at a new purpose built single site health centre in Harlow.

We currently have approx 20,000 patients, 6 Partners, 2 Salaried GP’s, a large nursing support team and a vast array of administrative staff. We are a Training Practice and also Teaching Practice for Cambridge students. We are also a Research Practice.

We are consistent high achievement in all QOF and Enhanced Services areas with an

Innovative team structure with individual patient lists (around 2,500 per FTE GP)

We operate the SystmOne computer system.

We are active members of local GP federation and CCG.

Lister Medical Centre has easy access to M11/M25, close to London and Stansted and attractive Essex and Hertfordshire countryside, excellent schools.

**Disclosure and Barring Service Check

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