Contract Coordinator
7 days ago
GMP Recruitment are proud to be partnered with a highly successful, specialist Windows and Doors manufacturer located in the Worcestershire area.
We are currently recruiting on their behalf for a Contract Coordinator to join their team on a full time, permanent basis.
Ideally you will demonstrate previous experience within a similar contract coordinator, order processing role.
Contract Coordinator main duties:
- Dealing with all processing of a customer order on a “supply only”, “Survey & Supply” or “Survey, supply and fit” basis
- Proactively communicating with customers to notify them of any shipment delays (and catch back plan)
- Regular proactive communication with customers concerning deliveries and delivery dates - both verbal and in writing
- Proactively liaising with all internal departments to enable you to provide allocated customers with shipment dates and early indication of shipment delays
- Direct communication with Contracts Managers and other stakeholders (ie surveyors) as required to satisfy customer needs
- Weekly reporting on current status of all contracts to the Manager and the customer, including product at various stages of processing and delivery lead times
- Provide customers with product/technical information and seek assistance from other departments in the event that you are unable to resolve the customers query
- Address all order queries with the customer in a timely fashion
- Check initial order for inaccuracy and missing components
- Ensure all information processed/acted upon complies with the current procedures and standards of the company
- Ensure all delivery addresses are correct prior to delivery of product
- Liaise daily with customers on deliveries due to take place over the coming days
Contract Coordinator desired skills and experience:
- Previous customer service/order processing experience
- Excellent communication skills both verbally and written
- Ability to work on own initiative or as part of a larger team
- Professional and polite manner
- Motivated to learn and develop skills and take an integral part in your own personal development
- Attention to detail
- Being able to remain professional when dealing with challenging situations
- Driven approach to work
- Be able to communicate at all levels
- Able to multitask in a fast paced environment
If the above Contract Coordinator role sounds perfect for you, please click apply.
For more information, please contact GMP Recruitment directly.
GMP Recruitment are recruiting for this role on behalf of their client and are acting as a Recruitment Agency.
**Job Types**: Full-time, Permanent
**Salary**: Up to £25,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Experience**:
- Customer service: 1 year (required)
- Order Processing: 1 year (preferred)
Reference ID: J804
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