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Engineering Coordinator

4 months ago

Runcorn, United Kingdom Clearway Group Full time

Clearway is the UK's most successful, innovative, and rapidly expanding integrated security services and intelligent protection organisation - designed to protect people, property and assets. Due to our continued growth, we are seeking an Engineering Coordinator to join our team on a permanent basis.

**Why work for Clearway?**

At Clearway, we believe that our employees are our most valuable asset. Not only do we offer a highly competitive salary, but we are also committed to providing a comprehensive benefits package, to ensure your health, well-being, and peace of mind. Here are some of the outstanding benefits we offer:

- **Medicash Cash Plan**: 100% paid company membership, designed to cover routine healthcare expenses.
- **Life Assurance**: We provide all our employees 3x annual life assurance, providing financial security for you and your loved ones.
- **Employee Assistance Programme (EAP)**: Confidential and practical advice, as well as counselling services for you and your family members.
- **Performance-Related Bonus**: All eligible employees have the opportunity to earn a discretionary performance-related bonus.
- **Subsidised Gym Subscription**: Subsidised gym memberships at over 3,000 gyms nationwide.

The Engineering Coordinator is responsible for efficiently planning, scheduling, and monitoring various tasks, assignments, and projects within an organisation. This role requires strong organisational skills, attention to detail, and the ability to prioritise tasks effectively. The Job Scheduler ensures that resources are optimally allocated, deadlines are met, and workflow is streamlined to enhance productivity and efficiency.

**Key Responsibilities**:
Responsibilities include but are not limited to:

- Optimise scheduling to maximize efficiency and minimise travel time and costs.
- Ensure that service appointments are confirmed and communicated clearly to Technicians.
- Handle rescheduling or cancellations as needed and update all relevant parties accordingly.
- Communicate service status, estimated arrival times, and resolution plans in a timely and professional manner.
- Evaluate the nature and urgency of service requests and prioritise them accordingly.
- Assign service requests to available service engineers based on skills, location, and workload.

**Key Experience Required**:

- Strong organisational and multitasking skills, with the ability to prioritise tasks effectively.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Proficiency in service management software and tools (e.g., CRM systems, scheduling software).
- High level of numeracy
- High level of literacy
- Excellent listening and communication skills
- Accuracy of work undertaken
- Ability to prioritise.
- Team player.
- Salary: £25k per annum
- Location: Runcorn