Victims and Witness Unit Support Officer

2 weeks ago


Newcastle upon Tyne, United Kingdom Northumbria Police Full time

***Victims and Witness Unit Support Officer**
- Vacancy Type
- Police Staff
- Area Command / Department
- Criminal Justice & Custody
- Location
- Newcastle
- Contract Type
- Secondment/Fixed Term
- Hours
- Full Time
- Salary Range
- £27,735 - £29,874
- Closing Date
- 11/06/2024

Role:
**Salary: Band 6, £27,735 - £29,874 per annum**

**Location: Agile, Forth Banks and Homeworking.
**Hours/Contract: 37 hours**

Please note - previous applicants need not.

**37 hours, Fixed Term/Secondment until March 2025.**

**Working for #TeamNP**

Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job - and that’s where our 2,000-strong team of police staff and 200 volunteers come in.

As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.

As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.

Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.

Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.

Learn about our full benefits package

**The role**

Here at Northumbria Police, we think our region is amazing It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Criminal Justice Department as a Victim & Witness Support Officer.

***

Working as part of the team, you will be key to the delivery of effective support to victims of crime by being a single point of contact for those identified as having needs in order to develop personalised cope and recovery plans and co-ordinate support in accordance with the Victims Code and their personal situation, circumstances and needs.

**What you’ll do**

You will be responsible for creating, developing and updating personal care and recovery plans for victims of crime, exploring any restorative justice options open to them. By researching and assessing their needs and agreeing appropriate support and information you will help a victim cope and recover from the impact of crime using various communication methods.

Liaising with various internal and external stakeholders, you will ensure a victim receives the practical and emotional support they need while undertaking risk assessments to ensure the safety of all parties.

At the point a case enters the Criminal Justice System, you will provide updates on the case status and if a trial is required, you will need to ensure all witnesses are informed of the hearing date. For civilian witnesses, when required you will develop an individual court support and engagement plan to ensure the witness has all the practical and emotional support necessary to provide evidence at a court hearing.

**What you’ll bring**
- Have a passion for delivering the highest standards of customer care and service and have excellent communication skills, in particular, empathic listening.
- Demonstrate the ability to effectively engage, build and maintain strong relationships with a range of individuals and groups in multi-agency environment.
- Be adaptable and open to change and be flexible in approach to situations and people.
- Can demonstrate initiative and innovative solutions to ensure victim satisfaction and identify opportunities for improvement. A willingness to learn about the Criminal Justice System and maintain a professional knowledge of appropriate legislation and criminal procedure rules.
- Are confident in the use of IT systems to allow you to maintain accurate records and adhere to data protection policies.
- You will be able to manage conflicting priorities and deal with time critical tasks.

Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.

**What we offer**
- 26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays.
- NHS Fleet Solutions Car Lease Scheme.
- Enhanced maternity, shared parental and adoption leave.
- Flexi time - allowing you to fit your working hours around your individual needs.
- Flexible working (we are happy to discuss options such as compressed hours).
- Agile working - option to work from home, you



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