Triage and Early Interventions Officer- Children

1 week ago

Kingston upon Hull, United Kingdom Victim Support Full time

Victim Support is proud to have been commissioned to provide an Affected by Crime (ABC) service across Humberside which will provide a single point of contact for victims of all crime, whether or not they have reported to the police, to receive support and information.

The ABC service will be a valuable point of contact for anyone affected by crime at any time to contact and receive help, support and information. It will be a busy and fast paced hub, receiving calls of varying nature from a variety of people.

We have opportunities available to work within the Humberside ABC service and are looking for dedicated, passionate and empathic people to join and enhance our team.

The role of Triage and Early Interventions Officer (TEIO) Children and Young Person (CYP) worker is a fast paced one which requires the post holder to answer incoming calls and make outgoing calls to victims of crime and those accessing the Affected By Crime (ABC) service in Humberside. As the CYP worker, you will work primarily with children and young people and/or their parents or guardians as well as making contact with adult callers.

The role will include calls to and from individuals, as well as administration of cases on the case management system, needs assessing and providing early intervention support.

**County/Borough**
- Humberside

**Office location**
- Hull, HU9 1ND / hybrid

**Full time/Part time**
- Part time

**Hours per week**
- 30

**Work schedule**
- Monday, Tuesday, Wednesday, Thursday

**Basic Salary**
- £18,800 per annum (FTE £23,500 per annum)

**Contract type**
- Permanent

**DBS required?**
- Yes

**Police vetting required?**
- Yes

**Closing Date**
- 03/05/2024

**Ref No**
- 5518

**What we offer**:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- £500 bonus paid on successful completion of probationary period (pro-rata for part time roles).
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression

**About the role**:
The role of the children and young person (CYP) Triage and Early Interventions Officer (TEIO) primarily focuses on working with children and young people and their parents/guardians, however the role will also support adult service users.

Your role as a CYP TEIO will be to speak to incoming callers as well as to provide early intervention support and make outgoing calls to those affected by crime.

Your role will be to primarily focus on children and young people or their parents/guardians contacting, or being referred to, the service. This will include making outgoing calls, carrying out needs assessments and, on occasion, providing early intervention support.

You will be one of the primary contacts for the ABC service across Humberside and will be the face of the service.

As a CYP TEIO, you will;
- answer incoming calls, speak to those affected by crime and offer early intervention support
- make outgoing calls, assess needs and risks and action plan with callers
- work on the case management system to allocate cases, provide administration on cases and assess/ensure data quality
- liaise with other agencies where required to find out more information, give information or make referrals or give signposting information
- work with the team to ensure an effective, trauma informed service is given to those affected by crime

You will be a confident, compassionate and empathic person who can work well under pressure. You will be speaking to people who may be upset, angry or in emotional difficulties and will need to be composed, empathic and be able to quickly assess situations.

You will have some experience and an interest in working directly and indirectly with young people who have been affected by trauma.

Please see attached Job Description and Person Specification for further details.

**About Us**:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

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