Customer Experience Advisor s1 Retail

4 months ago

Cardiff, United Kingdom Santander Full time

Customer Experience Advisor |S1| Retail & Business Banking | Customer Interactions

Country: United Kingdom

**Join our community**

**We are currently recruiting Customer Service colleagues, with a starting salary of £24,468, this is made up of a base salary of £22,400 along with an additional £500 flexible benefit and up to a £1,568 discretionary performance related.**

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

**The difference you’ll make.**
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience

**What you’ll bring.**
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- You will require the right to work in the UK (please see details below)

**It would also be nice for you to have.**
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities

**What else you need to know.**
- This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday across the hours of 8:00am - 6:00pm
- The role is based in our Cardiff branch.

**Inclusion**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you.**

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Starting salary of £22,400 per annum plus a £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, and health assessments.
- Free access to a range of digital health services, including GP.
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- Support your favourite causes through charitable giving and our community partnerships.
- Share in Santander’s success by saving or investing in our share plans.
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.

Learn more about our benefits and family friendly policies

**Right to work in the UK.**
- **What to do next:

- **

If this sounds like a role you’re interested in, then please apply.

  • Retail Sales Assistant

    3 months ago

    Cardiff, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Cardiff. We are professional, customer-centric and social. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment As a Retail Sales Assistant you’ll be supporting your store team with driving sales performance and the...

  • Retail Sales Assistant

    3 months ago

    Cardiff, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Cardiff. We are professional, customer-centric and social. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment As a Retail Sales Assistant you’ll be supporting your store team with driving sales performance and the...

  • Service Advisor

    4 months ago

    Cardiff, United Kingdom Renault Retail Group Full time

    **Service Advisor** **Cardiff, CF11** **£29,292 pa + bonus, OTE £33,600 pa** **Mon - Fri 8am to 6pm** **1-in-3 Saturdays 8am to 12pm** **Renault Cardiff seeks an experienced Automotive Service Advisor to join our aftersales team here at Renault Retail Group. The role will be based at our Dealership on the Penarth Road (CF11). Previous dealership service...

  • Customer Advisor

    4 weeks ago

    Cardiff, United Kingdom Blue Arrow Customer Success Hub Full time

    Position: Customer AdvisorLocation: Onsite for the 1st 8 weeks then Hybrid. Working 2 days in the office.Site: Located in Cardiff - CF15 7QUSalary: £11.44phHours: Full Time 37.5 hours per week, Monday to FridayShifts: 09:00 - 17:00 with 30 minutes lunch (unpaid) and 2x 15 minutes breaks (paid)Start date: 02/09/2024Contract Type: Temporary.Blue Arrow is one...

  • Customer Advisor

    3 months ago

    Cardiff, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team in Mermaid Quay, Cardiff, on a 10 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive** people who want to...

  • Customer Advisor

    3 months ago

    Cardiff, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team in Pugh's Garden Centre, Morganstown near Radyr on a 16 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and...

  • Retail Sales Advisor

    4 months ago

    Cardiff, United Kingdom Nisbets Full time

    **About The Role**: **Retail Sales Advisor** - We are looking for a Retail Sales Advisor** 20** hours a week**,** there will be some weekend and bank holiday working. **What will I be doing as a Retail Sales Advisor?** - You’ll be the foundation of the store so customer focus will be your number priority offering a welcoming experience for all that enter...

  • Retail Sales Advisor

    1 month ago

    Cardiff, United Kingdom Nisbets Full time

    Retail Sales Advisor Would you like to work for a business with over 40 years trading under their belt who have become a global success story? Where we really look after our colleagues’ future careers and actively encourage internal promotions; last year 1 in 5 of our roles filled were due to internal promotions. You will contribute to the daily...

  • Retail Advisor

    2 weeks ago

    Cardiff, United Kingdom BT Full time

    Retail Advisor Job Req ID: 38921 Posting Date: 11 Sep 2024 Function: EE Retail Unit: Consumer Location: Cardiff: St David's (4498), Cardiff, United Kingdom Salary: £12.34 p/h plus 20% on target commission Retail Advisor Working Hours – 37.5 Location – Cardiff (St Davids) £12.34 p/h plus 20% on target...

  • Customer Advisor

    4 months ago

    Cardiff, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 16 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 6.00am - 10.00pm** **£10.60 per hour** **B&Q Cardiff Gate Retail Park** **or** **Customer Advisor** **Part time - 16 hours per week (Weekends)** **3 Month Fixed Term Contract** **Shifts available Saturday -...

  • Collections Advisor

    4 months ago

    Cardiff, United Kingdom V12 Retail Finance Full time

    At V12 Retail Finance, we are growing fast and are seeking customer focused individuals to join our team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do, we will help you fulfil your potential. **What's on Offer** We are looking for individuals who wish to grow their...

  • Parts Telesales Advisor

    2 months ago

    Cardiff, United Kingdom Renault Retail Group UK Full time

    Parts Telesales Advisor Renault Parts Telesales Advisor Inbound & outbound parts telesales Cardiff (CF11) £29,453 + bonus (OTE £32,200 pa) Mon to Fri 8:30am to 5pm + 1-in-3 Sat   Renault Retail Group seeks a Parts...

  • Retail Advisors

    3 weeks ago

    Cardiff, United Kingdom BT Group Full time

    Retail Advisor Working Hours – 14 Location – Cardiff (St Davids)  £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the...

  • Retail Sales Advisor

    4 months ago

    Cardiff, United Kingdom Brewers Decorator Centres Full time

    **Retail Sales Advisor** **Cardiff** **20 hours per week over 3 days** **Monday to Friday with Saturday’s on a rota** **Salary - £11,542.00 plus pension and company benefits** We have an exciting opportunity for a Part Time Retail Sales Advisor to join the team at our branch in Cardiff to provide exceptional service to our customers in store. You...

  • Call Centre Sales Advisor

    4 months ago

    Cardiff, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Cardiff. We are professional, customer-centric and social. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate,...

  • Customer Advisor

    4 months ago

    Cardiff, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 8 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 6.00am - 10.00pm** **£10.60 per hour** **B&Q Cardiff Gate Retail Park** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Call Centre Sales Advisor

    4 months ago

    Cardiff, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Cardiff. We are professional, customer-centric and social. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate,...

  • Customer Advisor

    4 months ago

    Cardiff, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 15 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 6.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Cardiff Gate Retail Park** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the...

  • Christmas Customer Advisor

    3 months ago

    Cardiff, United Kingdom Boots Full time

    Summary Job Reference: - 219083BR Cardiff, Bay Retail Park Fixed Term We are now recruiting Christmas Customer Advisors for our Cardiff Bay Retail Pk Ferry Rd Cardiff South Glamorgan store. The exact shift patterns will be discussed at interview Available shift patterns: Monday - Saturday 9:00-17:30 Monday -Saturday 7:30-16:00 Day time...

  • Retail Sales Advisor

    3 months ago

    Cardiff, United Kingdom Totally Wicked Full time

    As the biggest vaping Retailer, our purpose is to help our customers on their journey to a healthier lifestyle by stopping smoking. It’s not just a job, it’s about transforming lives. At Totally Wicked, our success comes from 15 years of building outstanding teams, with a product knowledge and a commitment to ensure that every customer gets a...