Funeral Service Operative

2 weeks ago


London, United Kingdom Dignity Funerals Full time

**Funeral Service Operative**

Permanent / Full-time

Dignity Funeral Directors / Albany Road - Camberwell

£26,364.00 per annum + on-call ancillary payments

At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness, and care.

We offer a range of challenging and rewarding roles for caring individuals across the funeral profession, and we continually invest in our staff, premises, and vehicles so that we can ensure clients and their loved ones receive the highest standard of care. Every day, we want to exceed our customers’ expectations. We aim to do this by persistently delivering excellent client service through the continued dedication of our people.

Dignity Funeral Directors are looking for a professional and compassionate individual to join our collaborative and dedicated team as a Funeral Service Operative. Our values: Professional, Compassion, Respect & Knowledge form the basis of all our interactions, and recognising this, you will be giving back to families in a critical time, whilst ensuring that their loved ones are treated with the utmost respect and dignity.

***
**What Will I Be Doing as A Funeral Service Operative?
As a Funeral Service Operative, you will be at our business's very heart and focal point, ensuring the consistent delivery of the highest levels of client service as set out in ‘Helping our Clients Every Step of the Way’ as well as driving company vehicles with the utmost consideration for all passengers, the cortege plus other road users, and bear on the funeral service according to company standards and guidelines.

Other duties will include:

- Participate in the on-call arrangements and bring the deceased into our care
- Preparing and ensuring the cleanliness of vehicles
- Support with bringing the deceased into our care
- Being part of the funeral service by bearing the coffin and driving company vehicles
- Assisting the Funeral Director with pre-funeral checks, including route planning and address checking.

***
**What Do I Need?**
- A Full UK Driving Licence.
- Previous experience within a Customer Service or Administrative position.
- Proactive approach and ability to communicate effectively with a wide range of people, both in-person and remotely.
- Comfortable coming into contact with the deceased through the Chapel of Rest visits.
- Presentable at all times, acting with professional conduct and showing empathy.
- Excellent attention to detail is essential.
- A passion for customer service

**Advantageous**:

- Previous experience in the industry, though this is not required, as full training will be provided.
- Dignity Plc is an equal opportunity employer where we celebrate diversity across our business. We are committed to creating an inclusive environment for all our employees; therefore, all our employment decisions are assessed based on qualifications, merit, and business need._

What are the next steps?

**Equality, Diversity, and Inclusion Statement**

Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed, and bold action to promote inclusion and belonging.


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