Global Head of IT Service

2 weeks ago


Chelsea, United Kingdom Heat Recruitment Full time

**Global Head of IT Service & Governance / SLA / Service Desk / Data / GDPR / Legal Sector / London / Permanent**

Salary - £90 - £100K (DOE) Maybe £110 for the right person.

Location - London

Excellent Benefits

I am lucky enough to work with a leading law firm based in London, they are looking to hire a Global Head of IT Service & Governance on a permanent basis. This role is only open to those with a strong legal sector background due to the nature of the businessneeds.

**Global Head of IT Service & Governance Specification**:

- Define and implement strategic and operational plans to ensure the on-going delivery to IT support services in all locations.
- Develop high performing service support functions including IT Service Desk, onsite support, and IT training.
- Be accountable for the quality of service and performance, and related reporting.
- Deliver a business focused, flexible IT training service that blends on-line and in person approaches.
- Be responsible for the delivery of services within relevant Service Level Agreements and KPIs.
- Develop, implement, and maintain IT Service Management policies, processes, and technologies.
- Manage and oversee all IT communications to the wider firm, such as intranet presence, service notifications and newsletters.
- Provide service management oversight for projects and ensure service transition activities are managed.
- Manage the IT Supplier Management processes and activities and participate in the assessment of external and internal technology capabilities.
- Engage with senior business stakeholders to promote and improve cyber security and data protection within key business processes.
- Develop and maintain corporate information security and risk-based policies, standards, and guidelines.
- Manage the Cyber Security awareness training programme and associated activities.
- Act as an internal escalation point for information security issues and incidents.
- Manage information security related aspects of client audit programmes.
- Provide support for supplier onboarding and audit process: preparing, reviewing, and responding to our internal supplier Information Security audits.
- Act as the information security and IT governance contact point for other internal teams.
- Manage all IT policies and processes and ensure these are reviewed and updated regularly by their respective owners.
- Manage the IT Risk Register, holding regular reviews with the IT management team.
- Work with IT project delivery teams to ensure appropriate information governance is applied.
- Demonstrate and maintain a strong understanding of the information security landscape, key threats, trends, and solutions.
- Create and publish information security related documentation and firm-wide communications.
- Demonstrate excellent customer service through effective communication and proactive engagement across all areas of the business.
- Be the 'voice of the customer’ within IT, ensuring we deliver appropriate services in the most effective way.
- Proactively work with internal and third-party teams to implement relevant performance or service improvement plans.
- Deliver regular and accurate management reporting on IT Service performance.
- Provide effective management of all IT Service Delivery and IT Training staff including recruitment, mentoring, coaching, training, target setting and performance assessment.
- Demonstrate strong vendor and contract management.
- Demonstrate and promote information security best practices and risk management activities.
- Ability to present and communicate complex technical terms to business stakeholders.
- Good understanding of data privacy (GDPR) governance and risk management activities and how this influences IT and business operations.
- Skills and experience - essential
- Ten or more years of experience in IT (ideally with some legal IT experience).
- Five or more years of progressive leadership responsibilities with experience in effectively managing teams and influencing key stakeholders.
- ITIL qualified with excellent knowledge of implementing and managing service management disciplines.
- Experienced (or at least significant exposure and keen interest) in the IT governance and information security discipline.
- Proven experience in working with IT teams in complex and dynamic environments requiring 24/7 support.
- Personal skills/attributes
- Excellent verbal and written communication skills including the ability to explain technical concepts and technologies to senior leaders including non-technical members of staff, and business concepts to the IT services members (some situated in internationaloffices).
- Display a positive and flexible approach to work.
- Able to manage multiple projects and initiatives concurrently and alongside business as usual work and meet deadlines.
- Be a team player and help generate enthusiasm across IT team members and facilitate effective team communications and awareness.
- Strong analysis, requirements gathering and problem solving skills.
- Organised, thorough and accurate and can work under own initiative as well as part of a team, even when under pressure.

If you are a Global Head of IT Service & Governance or believe your skills and experience match the brief, please send me your CV and I will call you in the strictest confidence.

**Global Head of IT Service & Governance / SLA / Service Desk / Data / GDPR / Legal Sector / London / Permanent


  • Head of Design

    1 month ago


    Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    Interviews to be held on 3/5/24 As a senior member of the EPR team, and one of three Heads of Design, the post holder is responsible for overseeing the ongoing optimisation of the EPR as part of the Trust’s extensive clinical transformation programme. The post holder will be responsible for: - Develop the EPR strategy and be accountable for the ongoing...

  • Head Chef

    4 weeks ago


    Chelsea, Greater London, United Kingdom Venture Resourcing Full time

    Company DescriptionAs a Head Chef, you'll make making sure everything in the kitchen runs smoothly during a busy service. You'll know how to get the best out of your team by encouraging and supporting them to work well together, ensuring every dish served is of the highest standards.Join us at Metro Pubs, where our pubs are at the heart of city life,...

  • Pa to Head

    4 weeks ago


    Kensington and Chelsea, United Kingdom Garden House School Full time

    An exciting opportunity for an experienced, pro-active administrator to join Garden House School as the PA to the Head and Deputy Head, and to support the School Office team. - Garden House School is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post,...

  • Clinical Risk Advisor

    4 weeks ago


    Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    The post will be based at the Sutton site of The Royal Marsden NHS Foundation Trust, however as the specialties are cross site so the post holder is also expected to work at the Chelsea and Kingston sites. The purpose of this job is to assist the Head of Patient Safety and support the Risk Management Team in the development and implementation of all...

  • Clinical Risk Advisor

    4 weeks ago


    Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    We are looking for a hard-working and conscientious senior administrator to be responsible for leading a small team in providing administrative support to the Quality and Patient Safety teams. You must have excellent communication skills, a keen eye for detail, be adaptable, flexible, and innovative. You must have the ability to work on your own as well as...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    We are seeking an enthusiastic and motivated individual to work as a PA to the Acute Oncology Service Consultants and extended team. This exciting role encompasses a wide range of PA and general secretarial duties including typing general correspondence, diary management, minute-taking and assisting the AOS Consultants and Matron in ensuring the smooth day...

  • Studio Instructor

    7 days ago


    Chelsea, United Kingdom Heba Pilates Gym Beaconsfield Full time

    Joining Heba Pilates as a Studio Instructor means that you will be joining an exciting and fast growing new fitness concept which has taken England, Australia and Spain by storm in its first year of trading. Heba is set for an exciting 2023. Our in house Teacher training academy will give you full Pilates mat and Pilates Full studio aparatus training (or...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    The Joint Thoracic Service Pathway navigator will be the first point of contact for the service. The Joint Thoracic Service is delivered jointly across The Royal Marsden and Royal Brompton Hospital for patients with: - Suspected primary Thoracic cancer (including the screening service and nodule tracking service) - Confirmed primary Thoracic cancer -...

  • Catering Assistant

    1 month ago


    Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    We are presently recruiting for a full time (37.5 hours per week) General Catering Assistant for our Chelsea site. This role is essential for the catering service provision to patients, staff & visitors, which involves serving food and beverages. Experience in a similar role is preferred. The post holder will be expected to ensure the provision of an...

  • Head of Re

    4 weeks ago


    Kensington and Chelsea, United Kingdom St Charles Catholic Sixth Form College Full time

    The Governors are seeking a well-qualified, committed and practising Catholic to appoint to the key position of Head of Religious Education in the College who will join us for the new academic year in September 2023. The prime task of the head of the department is to assist the Principal and Vice Principal in the leadership of the Catholic community built...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    We are looking for an enthusiastic and committed person to join our voluntary services team and deliver a new digital volunteering project that aims to involve young people in volunteering and those who may experience barriers to volunteering in their community. This is a short-term role with the potential to have a big impact on the lives of young people...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    The BRC is seeking a Digital Content Producer to promote its activities, outputs and impact, build public and patient engagement with our research and make sure information reaches our target audiences. The postholder will coordinate the input from a variety of stakeholders to generate content for and manage the BRC website, social media communications and...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    Do you have extensive experience in oncology dietetics and nutritional support, are you keen to expand your leadership skills? An exciting new opportunity has arisen following a review of service for a permanent fulltime Enteral Feeding Dietetic Lead Dietitian. The postholder will have operational leadership responsibilities in dietetics, deputising for the...

  • Head Housekeeper

    4 weeks ago


    Royal Borough of Kensington and Chelsea, United Kingdom Antony James Recruitment Full time

    Brand new opportunity with a Luxury 105 room Hotel opening in Kensington Looking for a head housekeeper to join the Team !!!We are seeking a skilled and experienced Head Housekeeper to join our team. As the Head Housekeeper, you will be responsible for overseeing the cleanliness and maintenance of our hotel. Your attention to detail and strong leadership...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    An opportunity has arisen at The Royal Marsden to work within the Renal, Skin and Melanoma Research Unit as a Clinical Trials Coordinator. This is a pivotal role and you will be part of a team of qualified and skilled medical and nursing staff, taking part in an exciting range of clinical research studies as well as having a key role as line manager to the...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    We are seeking to recruit a Receptionist within the Outpatients Department in Chelsea. We are looking for an enthusiastic, motivated, individual who enjoys working in a vibrant and growing service. You must have a passion for delivering excellent patient focused care. Acting as the first point of contact for all patients you will be responsible for...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    We are seeking to recruit a Receptionist within the Outpatients Department in Chelsea. We are looking for an enthusiastic, motivated, individual who enjoys working in a vibrant and growing service. You must have a passion for delivering excellent patient focused care. Acting as the first point of contact for all patients you will be responsible for...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    The Private Care Directorate is seeking an enthusiastic international patient relations officer to support the International Centre Team predominately at Sutton. We aim to provide an exceptional service to international patients and service users by facilitating the patient pathway from an enquiry to a hospital stay in a seamless manner, including working...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    An exciting opportunity has arisen for an enthusiastic individual with proven administrative skills to join the Medical Day Unit administrative team at the Royal Marsden Hospital Chelsea. This role will encompass the scheduling of patient appointments, supporting patient scheduling queries, front of house and other general administrative duties for our busy...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    We are seeking a confident, approachable and resourceful person to join the core Histopathology service in Chelsea. Your duties will include archiving of paraffin blocks and stained slides, routine solution rotation on processing and staining machines, specimen reception and disposal, packaging and collection of specimens transported between sites,...