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Administrator

4 months ago

Glasgow, United Kingdom Chubb Fire & Security Full time

Company Description

Chubb Fire & Security is currently recruiting an **Administrator **to join the team in our **Glasgow** **office**.** The main goal of this role is to provide administrative support to ensure the smooth and effective running of the branch. You will also be closely supporting the Operations Manager and the General Manager, helping to provide the best customer service possible.

**Job Description**:
**The Role Of Administrator**
- Organise, check and input engineer timesheet information on a weekly basis in line with set timescales and processes
- Communicate with Customers, Engineers and the Customer Service Centre regarding installation projects and service calls
- Maintain customer job files, ensuring that all necessary information is accurately recorded, to ensure that full customer history and data is readily available
- Clear cancelled jobs and database amendments
- Assist with the production of engineer routine maintenance lists / logs and report on progress
- Assist the Operations Manager with installation planning and management of work in hand
- Obtain all required customer information and pass to the False Alarm Management team
- Take calls from Engineers, Customers and Colleagues to assist in the resolution of any issues or concerns

**Working Hours**: Monday to Friday 37.5 hours per week

**Qualifications**:
**To Be Successful In Your Role You Will**:

- Possess previous customer service/Admin experience
- Ability to work well in a fast paced and varied working environment
- Have a high level of IT literacy, especially Microsoft Word and Excel
- Have a good general background in administration
- Be proactive, able to prioritise workloads and have exemplary customer service skills
- Have excellent people and communication skills, able to explain situations clearly, both verbally and written
- Preferably have experience working with customer disputes

Additional Information
**What We Can Offer You**:
Salary - Dependent on experience
- 25 days holiday, plus bank holidays
- Free Onsite Parking & Cycle to Work Scheme
- Employee Referral Scheme (£1000)
- Company Pension Scheme
- Life Assurance
- Employee Scholarship Scheme
- A Central Benefits Programme offering a wide variety discounts
- Health & Wellbeing Resources
- Bravo Awards which recognise outstanding contributions from all employees and encourage excellence

**More about us**:
Chubb Fire & Security is one of the most recognised fire and security brands in the world. For over 200 years, our mission has been to make the world a safer place by protecting our customers with essential systems, equipment and services. From digital CCTV surveillance and intruder alarms to fire detection and suppression systems, we provide a full range of innovative products and services to customers, including most FTSE 100 companies.