Project Coordinator

6 days ago

Guildford, United Kingdom Britannic Technologies Limited Full time

**Job Description: Project Coordinator**

**Summary**: This is a Hybrid role (Remote, and two days office based) working as part of a busy team, requiring strong organisational and communications skills, ability to adhere to process and deliver an excellence of service in the implementation of Britannic and partner solutions on time, in budget and in-line with customer expectations.

**Core Responsibilities**:

- To always maintain a high level of customer service and business integrity.
- To always be presentable both in appearance and manner.
- To be an ambassador for BRITANNIC TECHNOLOGIES LIMITED at all times.
- To promote the business and look for additional sales opportunities.
- Complete inter-departmental assistance; remembering that we all work for BRITANNIC TECHNOLOGIES LIMITED.
- Complete awareness of all BRITANNIC TECHNOLOGIES LIMITED processes and procedures relevant to your role.
- Constant and ongoing awareness of industry products, technology and direction.
- Excellent timekeeping, time management and attendance.
- Effective written and verbal communications.
- Complete awareness of all products offered by BRITANNIC TECHNOLOGIES LIMITED.
- Continual progression of your skill level within your chosen products, you should adopt a self-progression mentality.
- Online self-study within both business and personal time.

**Specific Role Responsibilities**:
Customer focused role to assist in the implementation of Britannic and partner solutions, including, but not limited to:

- Calls & Lines
- SIP
- WAN
- Telephony
- Cloud Solutions
- Main duties will be to support Project Managers with set up of new services, number porting and migrations, whilst undertaking other vital tasks as instructed within the projects team to assist in the smooth delivery of projects.
- The Project Coordinator will work with the projects team to ensure all projects are delivered on time, in budget and to the customer’s expectations.
- The Project Coordinator will also provide relevant updates and proactive structured communication across key stakeholders, such as colleagues, customers and partners.
- To provide accurate structured reporting through reporting templates provided, with a focus on achieving SLA’s and highlighting areas for ongoing improvement.
- To adhere to processes and controls within the team, flagging any concerns, non-compliance or areas for improvement.
- You will also be responsible for running your own SMB projects in line with business needs. You should be looking at progressing to a Prince 2 accredited Project Management position - sponsored by BRITANNIC TECHNOLOGIES LIMITED

**Proactively maintaining contact with Customers**
- Contact Customers prior to any installs to re confirm onsite presence any special instructions for engineers’ access.
- Contact Customers to advise of any delivery issues such as Wayleave Requirements/SSRAMS and all regulatory documentation required.
- Contact Customers after number Porting and Migrations to confirm work and test calls are complete.

**Project Orders & Escalations**
- Raise orders on relevant partner portals.
- Handling escalations regarding carrier service issues.
- Keeping customers updated, and working towards resolutions keeping in mind the customer experience and SLA to be adhered to.
- Communicating with our service providers (Openreach & BT Wholesale, etc.) to get issues escalated to ensure timely completion of work.
- To provision sales orders and billing, working with different suppliers and their portals.
- To process orders accurately against defined provisioning processes, workflows and SLAs.
- Track all orders/issues to a successful conclusion.
- Check queries and orders that you have been given specific responsibility for.
- Liaise with suppliers for order follow-ups and ensure work flow processes are being followed.
- Aim to exceed customer expectation and improve customer experience.
- Communicating with external suppliers to resolve provisioning queries and escalations, following appropriate processes.
- Communicating with internal colleagues to resolve any provisioning / project issues escalated to them.
- Provide updates on completed Services to billing.
- Attend weekly meetings to update stakeholders on orders and review milestones and deadlines on projects.

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£30,000.00 per year

**Benefits**:

- On-site parking
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Guildford, GU4 7WA: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you willing to improve your personal development - attend courses in this case Prince2 project management course.

**Education**:

- Bachelor's (preferred)

**Experience**:

- Administration: 3 years (required)

Reference ID: Project Coordinator

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