Technical Professional

3 weeks ago

Swindon, United Kingdom BT Full time

Technical Professional

**Job Req ID**:18300**Posting Date**:23 Jun 2023**Function**:Engineering**Location**:Blunsdon St Andrews, Swindon, United Kingdom**Salary**:Competitive**Please note, this is a 24x 7 Shift rota role.**

**Why this job matters**

The responsibility includes management of all Incidents to a successful resolution, both high priority tickets through to lower priority ones. The role holder will be tasked with ensuring the infrastructure is fully available, incidents are resolved in a timely manner and meeting the customer’s service level agreements. The role owner will also be tasked with working collaboratively with their client counterpart to recommend improvements to the estate. The role is very customer focused, being present on the customer premises and have the ability to respond immediately to customer driven work.

**What you’ll be doing**
- Ownership for the progression of all incidents, problems and changes within the Operational environment.
- Stakeholder relationship with members of the customer ECC to articulate the progression of investigations in to the managed infrastructure.
- The timely clearance of all P1 and MI incident reports on their platform by guiding technical resource.
- Completion of other tasks beyond Incidents, including Simple Change request, problem ticket progression and ad-hoc tasks allocated by the Platform Manager and senior managers.
- Own the operational compliance standards of their platform and the delivery of any remediation activities.
- Own operational risks/ vulnerabilities across their platform and the delivery of all associated remediation activities.
- Proactively recommend enhancements to the platform, feeding in to the Design team.
- Review and support Firewall polices functions configuration builds to allow implementation of customer projects.
- Interactions with the client keeping them abreast of technical issues for which they are a stakeholder.
- Liaise with BT Design and Implementation teams to develop new services, test and agree standard solutions.
- Monitor the effectiveness and responses of 3rd party vendors, feeding in to the Service team.
- Maintain client documentation, updating as the changes and faults demand
- Complete and own integration testing on new products and services, producing all relevant supporting documentation.
- Flexibility in regards to work rotas and shift patterns to ensure all shifts are filled. Filling other rota slots when required.
- Have the authority to use evaluation software in the initial implementation phase of a new service offering, ensuring that valid licenses are uploaded in a timely manner.
- Produce scripts and supporting documentation to allow the 2nd line diagnostic team to undertake remote software downloads configuration changes and implementation of new customer projects.
- Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation.
- Core Skills Required
- Minimum 3 years routing experience using BGP and OSPF
- Minimum 3 years switching experience
- Software
- IOS
- IOS XE
- NX-OS
- Cisco ACI (preferred)
- Troubleshooting
- Tcpdump captures
- Wireshark analysis (desired)
- Load Balancing
- F5 LTM and GTM (desired)

**The skills you’ll need**
- Troubleshooting
Customer Service
Escalation Management
Continuous Improvement
Health & Safety
Network Delivery
Network Security
Network Testing
Network Configuration
Technical Documentation
Network Integration
Event Management
Network Implementation
Requirements Management
Incident Management

**Our leadership standards**

**Looking in**:
**Leading inclusively**
I inspire and build trust through self-awareness, honesty and integrity.
**Owning outcomes**
I take the right decisions that benefit the broader organisation.

**Looking out**:
**Delivering for the customer**
I execute brilliantly on clear priorities that add value to our customers and the wider business.
**Commercially savvy**
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

**Looking to the future**:
**Growth mindset**
I experiment and identify opportunities for growth for both myself and the organisation.
**Building for the future**
I build diverse future-ready teams where all individuals can be at their best.

**About us**
- BT is part of BT Group, along with EE, Openreach, and Plusnet.- Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.- We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’- We all stick to the same values: Personal, Simple, and Brilliant. From d

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