Access and Engagement Worker

6 months ago

Galashiels, United Kingdom We Are With You Full time

Our team in Galashiels is recruiting for an Access and Engagement Worker to join them in providing high quality recovery care to a diverse client group. This role will focus on access and engagement for people coming into the service. If you are an enthusiastic and creative individual and are passionate about changing people’s lives for the better, we’d love to hear from you.

This is a part time role, working 20 hours per week from Monday to Thursday.

Our Access and Engagement Workers act as a first point of contact for our clients, to ensure that they are able to access appropriate services and treatment efficiently and promptly. You will work as part of a dedicated service team and work in close partnership with other health care professionals, partner agencies, service commissioners and clinical/mental health teams to ensure that those accessing our services receive prompt advice and treatment. You’ll be joining a team with clients at the forefront of everything they do, with the core aim of improving access to appropriate services for those who are needing our support.

This is an integral role for With You - as a frontline worker, you will deliver continuity of care through effective partnership working and a commitment to provide high levels of support. You will help to maintain an effective information service for clients, connecting quickly with the people we support and treating them respectfully and with dignity.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

**REQUIRED SKILLS**:
You will be a compassionate and motivated individual, with an exceptional ability to build meaningful relationships. We’re looking for demonstrable experience working within the health, social care, criminal justice or other specialist setting, ideally with those with substance misuse issues. A successful track record of providing efficient and reliable customer service is essential.

You will be highly organised, with excellent communication skills and able to manage your time effectively, working as part of a team to ensure a high quality service is maintained. Above all, we are looking for someone who is passionate about what we do, with a positive and engaging approach to our clients and key stakeholders.

A driving licence is required for this role.

A full job description and person specification is available on request.

**ABOUT THE COMPANY**:
Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.

At We Are With You we work with people on their own goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that’s right for them either face to face in their local service, community or online.

We provide a free and confidential service without judgement to more than 100,000 people a year.

We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.

**We Are With You.**

**IND MP**

**BENEFITS**:

- Competitive salary
- 28 days annual leave, plus bank holidays
- 2 days paid volunteer leave per year
- Auto-enrollment into We Are With You’s pension scheme
- Access to a Blue Light Card - giving you great savings on big high-street and online brands
- Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
- We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

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