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Customer Service Advisor

4 weeks ago

Batley, United Kingdom Happy Beds Full time

Are you looking for a rewarding role? Do you have experience with inbound calls? Do you have an eye for detail?_ If so, this is a great opportunity for you

As a
_Customer Service Advisor,_ we want you to bring your skills, knowledge and previous experience to the team. You’ll need to demonstrate your experience whilst dealing with our customers as you will be the main point of contact for Happy Beds.

We are a small friendly team with a positive can-do attitude. This is a noncustomer-facing role working in our expanding head office based in Batley, West Yorkshire.

**What we are looking for in you**:

- Sales experience is an advantage
- Excellent communication skills, both written and verbal
- Computer literate
- Good numerical skills and attention to detail,
- You will have the ability to listen and to think on your feet,
- You will enjoy working in a small, friendly team and be approachable in nature
- A can-do attitude

**Fantastic working hours**: Monday to Friday 9 am - 5 pm (No evenings - giving you a great work/life balance) with one Saturday (9-4 pm) per month on a rota system - flexibility required.

**What you’ll be doing**:

- Dealing with a wide range of enquiries from pre-sales, chasing orders to after-sales.
- Liaising with internal departments in order to resolve all customer queries fast and efficiently.
- Liaise with third-party suppliers/couriers to resolve all customer queries fast and efficiently.
- Element of administration to the role, updating systems, maintaining customer details and accounts.

**Benefits of working with us**:

- Excellent career progression
- Great staff discounts
- High spec systems
- Loyalty schemes
- Annual pay reviews
- Located next to Batley train station, so great transport for us
- Free onsite parking
- Opportunity to earn £5,000 to £8,000 in bonuses a year

**_ No agencies, please_**

**Job Types**: Full-time, Permanent.

**Salary**: £20,000.00-£25,000.00 per year.

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