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Customer Service Advisor/administrator

3 months ago

Batley, Kirklees, United Kingdom Essential Healthcare Solutions Full time

Job Title:
Customer Service Advisor/Administrator

Location:
Birstall, West Yorkshire

Salary:
Competitive

Job type:
Permanent, Full-time

JOB DESCRIPTION
How would you like to be part of a Queens Award winning organisation?


Essential Healthcare is a UK leading support surfaces specialist proudly supporting healthcare professionals to improve clinical outcomes and patient care.

Our team are committed to developing and delivering innovative support surfaces and services to meetthe challenges our customers face every day in reducing avoidable pressure ulcers, preventing cross infection and improving patient safety and availability.


The Role:

We are looking for someone to join our small but friendly team of Customer Service Advisors.

This role would suit someone who has previous experience of Customer Service or exceptional Administration skills and is a confident communicator.


Key Responsibilities

Sales Order Processing:

  • Enter customer sales orders in accordance with specified requirements.
  • Process Sales Order Despatches to ensure on time and in full to customers relating to service or repair work.
  • Ensure admin work is completed in a timely manner (Repair Quotes/Invoicing)
  • Report product defaults to the relevant person/department

Service Operations:

  • Keep customers informed of updates and queries relating to parts and products that have been purchased for either a repair or replacement
  • Answer incoming calls to service operations
  • Log callout/service jobs on the regional job trackers and inform the relevant team

Business support:

  • Provide support to the Regional Service Managers, BDM's and Engineers as and when required
  • Demonstrate a strong commitment to teamwork.
  • Perform other related tasks as required.
  • Previous Customer Service experience preferred
  • Excellent interpersonal and communication skills
  • Personable and able to establish effective relationships with colleagues and customers
  • Proactive and selfmotivated
  • A team player
  • Action orientated
  • Solution focused
  • Attention to detail
  • Well organised
  • Punctual
  • Must be confident on the telephone
  • SAGE knowledge/experience would be an advantage but not essential
  • Must be proficient with Microsoft, in particular Outlook and Excel
  • The role is based at our Head Office in Birstall, West Yorkshire

Benefits:

  • 22 days holiday plus statutory bank holidays, rising with length of service
  • Company pension scheme
  • BUPA Cash Plan
  • 2x Life Assurance
  • Free onsite parking facilities
  • Full training
Please click on the
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