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Customer Service Administrator

4 months ago

Batley, United Kingdom Talent-UK Full time

Talent-UK are recruiting on behalf of their client for a customer contact centre advisor to join their team on a temp to permanent basis,

**Hours of work: 37.5 hours per week - 5 days over 7 on a 3 week rotational basis**
**Week 1: 08:30am to 16:30pm/ Week 2: 09:00am to 17:00pm/ Week 3: 10:00 to 18:00pm**
**1 Saturday on a Rotation (1 in 4 weeks) There is a requirement to cover some Bank Holidays**

The Customer Call Centre is often the first and last touchpoint of the customer journey, so ensuring a personal and seamless experience is essential. Unlike other Customer Call Centres, the role is not about getting through large volumes of calls every customer contact counts and each one is unique, they want every customer to feel as though they are truly valued and as though they were the _only_ customer that you dealt with that day.
**Main purpose of the role**:
The role will be varied, no one customer experience is the same. Your primary function will be to delight each and every customer through effectively managing their enquiries, issues or complaints in in a calm and timely manner.
**Key responsibilities**:

- Deliver excellent customer service at all times
- Utilising relevant data management systems to effectively service and record customer contacts.
- Communicating with customers both verbally and written at length to obtain accurate and relevant information, offering advice and support, and completing all accompanying administration.
- Resolving customer enquiries and complaints
- Complaint handling including investigation and resolution
- Produce written response to customers
- Process customer repairs
- Process refunds and replacement orders
- Handling of pre-sale enquiries, including being able to advise customer across all product ranges
- Inputting of mail orders
- Handling internal queries from stores and home visit teams
- Enhance the performance of the business by converting warm leads into either store or home visit appointments
- Booking and scheduling of customer appointments
- Booking deliveries on to the internal CRM
- Investigating and locating lost stock at, carriers and warehouses

**Position requirements/Qualifications**:

- Previous experience of working in a similar role and a proven track record in successful Customer Services both telephone based and via written communication
- Previous experience in a customer contact role with call handling experience
- Excellent telephone manner
- Must be able to demonstrate resilience and be self sufficient
- Adaptable to change and good time management skills
- Good IT skills are required including proficiency in Microsoft Office
- Good listening skills and excellent interpersonal/communication skills

**Job Types**: Full-time, Temp to perm

**Salary**: £20,500.00-£21,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
- Store discount
- Wellness programme

Schedule:

- Day shift
- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

Work Location: In person