Customer Service Executive
6 months ago
Are you an enthusiastic and confident **Customer Service Executive?** Do you put the customer at the heart of everything you do and have a true passion to provide a second to none customer experience?
At Gem Scientific - part of the SLS group, a leading distributor of laboratory equipment, consumables, and niche test kits, we are looking for a highly motivated and experienced **Customer Service Executive** to join our team in Batley, West Yorkshire.
This is an exciting opportunity join our small and friendly team to support our current customer base. You will be the key contact for numerous long-standing Gem Scientific customers, responsible for enhancing the customer relationship.
**Key responsibilities**:
- Communicating with existing customers to understand their needs and requirements and identify sales opportunities.
- Cross-sell and up-sell additional services and products.
- Manage all opportunities through the company CRM, and close deals to secure revenue.
- Actively make sure that customers are satisfied with their purchases.
- Clearly communicate customer requirements internally to ensure customer and company expectations are met.
- Collaborate with the Sales Team to implement the company’s sales strategy to achieve company objectives.
- Produce an action plan for sales activity that is to be regularly updated.
- Understand each customer’s buying process and execute a defined sales process while adapting to each customer’s situation.
- Ensure individual key performance indicators are met.
- Experience working in a Sales Admin role using a CRM.
- Strong administration skills and attention to detail.
- Ability to multi-task and prioritise your workload.
- Time management skills.
- Excellent written and verbal communication and presentation skills.
- Proficient in Excel.
- A track record in meeting goals.
- Ability to use own initiative and have the confidence to identify and develop relationships with key decision makers in target organisations.
- A strong team player capable of working towards individual and team targets.
- Hard working, self-motivated and enthusiastic.
**Nice to have**:
- Experience with Sage 50.
- Experience in the industry would be nice but product training will be provided.
- Experience in warm calling current customers with the ability to upsell.
**About Us**:
Established in 1997, Gem Scientific - part of the SLS group has been supplying laboratory equipment and consumables to businesses. Our extensive product portfolio includes scientific consumables, laboratory and specialist equipment, hygiene systems and chemicals for supply into a whole range of different industries.
Gem Scientific's mission is to continually develop our staff, products and the services we offer to exceed our customer and employee expectations. We strive to add real value to our clients by delivering the highest quality products and services supported with our professional, flexible and personal approach.
We are very customer-focused, and our success is thanks to the personal service we offer. The post holder is expected to uphold our image of being approachable and supportive.
Alongside our commitment to your professional and personal development, we also offer a generous benefits package including**:
- Competitive salary (please note there is no commission on the role)
- 25 days annual leave plus Bank Holidays
- Company pension
- Enhanced Maternity and Paternity leave
- Open-planned office with a small, friendly, and sociable teams with staff events
- Free Parking
- Relaxed Dress code
- Company profit bonus schemes
- 24/7 Employee Assistance Programme - offer all employees access to a positive, preventative programme of information, helpful resources, referrals, counselling, training and services to help you cope with events and issues in your everyday work and personal life. Career opportunities for development and progression
- Work life balance - we work Monday-Friday to serve our customers
Pay: From £23,400.00 per year
**Benefits**:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- On-site parking
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Batley, WF17 8LL: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- What are your salary expectations?
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
Reference ID: RFBatSSA1403
-
Customer Service Representative
3 months ago
Batley, Kirklees, United Kingdom beBee Professionals Full time £25,000 - £35,000Job SummaryWe are seeking a highly motivated and enthusiastic Team Member to join our dynamic team at beBee Professionals in Batley. As a key member of our operational team, you will play a vital role in delivering exceptional customer service and contributing to our business success.Key ResponsibilitiesProvide outstanding customer service and support to our...
-
Customer Service Representative
2 months ago
Batley, Kirklees, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a Customer Service Representative to provide exceptional service to our customers. Key responsibilities include:Handling customer inquiries and resolving issues efficiently.Providing accurate information about our products and services.Working closely with other departments to ensure customer satisfaction.Requirements:Previous experience in a...
-
Customer Service Assistant
6 months ago
Batley, United Kingdom Brass Works Ltd Full time**Customer Assistant Duties** - Handle customer complaints - Sell relevant products and services - Build customer satisfaction - Direct calls appropriately to other departments - Collaborate with the team and meet daily quotas **Customer Assistant Requirements** - Excellent written and verbal communication skills - Previous experience in a customer service...
-
Customer Service Ambassador
2 weeks ago
Batley, Kirklees, United Kingdom Loaf UK Full timeJob OverviewWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Ambassador at Loaf UK. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers have an amazing experience.
-
Customer Service Representative
2 months ago
Batley, Kirklees, United Kingdom beBee Professionals Full time £20,000 - £25,000beBee Professionals is seeking a Customer Service Representative to provide outstanding customer service and support the store's operations in the United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual...
-
Customer Service Specialist
3 months ago
Batley, Kirklees, United Kingdom beBee Professionals Full time £20,000 - £25,000Be a Part of Our Dynamic Retail Team!We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Batley, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist...
-
Customer Service Representative
2 months ago
Batley, Kirklees, United Kingdom beBee Professionals Full time £25,000 - £35,000As a Customer Service Representative at beBee Professionals in Batley, you will play a vital role in ensuring our customers receive exceptional service. Your responsibilities will include engaging with customers, participating in operational workflows, and collaborating with team members to achieve goals.Key Skills:Excellent communication and teamwork...
-
Customer Service Representative
2 months ago
Batley, Kirklees, United Kingdom beBee Professionals Full time £20,000 - £25,000beBee Professionals is seeking a skilled and customer-centric Sales and Service Specialist to join our team in Batley, United Kingdom. The ideal candidate will be responsible for delivering exceptional customer experiences and supporting the store's operational needs.Key Responsibilities:Assist customers with product selection and provide expert...
-
Customer Service Administrator
3 months ago
Batley, United Kingdom CV-Library Full timeTalent-UK are recruiting on behalf of their client for an experienced Customer Service Advisor - The company are based in Batley with good transport links and is a full time role, Full job description Are you looking for a rewarding role? Do you have experience working in an office? Do you have experience with inbound calls? Do you have an eye for detail?...
-
Customer Service Administrator
2 months ago
Batley, United Kingdom Talent-UK Ltd Full timeTalent-UK are recruiting on behalf of their client for an experienced Customer Service Advisor - The company are based in Batley with good transport links and is a full time role,Full job descriptionAre you looking for a rewarding role? Do you have experience working in an office? Do you have experience with inbound calls? Do you have an eye for detail? and...
-
Customer Service Administrator
6 months ago
Batley, United Kingdom Get Staffed Online Recruitment Full time**Customer Service Administrator** **£19,000 - £24,000 per annum dependent on experience** Our client is looking for an ambitious individual to be their next Customer Service Administrator. You will be the face of the company for many of their clients, assisting with enquiries and existing orders within the business. Working closely with the office team,...
-
Customer Service Advisor
7 months ago
Batley, United Kingdom Bridge of Hope Full time** Customer Service Advisor based in Morley, Leeds - LS27 0WH** **£10.42 per hour - Increasing to £10.74 after 12 weeks **paid weekly, every Friday!** **Monday - Sunday 5 days a week, Shifts between 8am and 6pm** **Full time, temp on-going contract** **Start Date: Immediate starts available!** Our client is a well known parcel distributor and this...
-
Customer Service Representative
2 days ago
Batley, Kirklees, United Kingdom German Doner Kebab Full timeWe are seeking a skilled Customer Service Representative to join our team as a Restaurant Team Member - Front of House at German Doner Kebab in Batley, Kirklees, West Yorkshire.Job Description:As a key member of our front-of-house team, you will be responsible for delivering exceptional guest care and amazing service. Your role is crucial in ensuring every...
-
Customer Service Ambassador
4 weeks ago
Batley, Kirklees, United Kingdom Crafted Social Full timeAbout UsCrafted Social is a unique blend of traditional pub charm and modern hospitality, offering an unforgettable experience for our guests.Job Description:Key ResponsibilitiesWelcome and engage every guest, ensuring the highest quality of service.Prepare and serve high-quality food and drink, making recommendations to elevate guest experiences.Maintain a...
-
Customer Service Representative Role
2 weeks ago
Batley, Kirklees, United Kingdom Card Factory Full timeWe're looking for a skilled Seasonal Sales Assistant to join our team at Card Factory. As a customer-focused individual, you'll be responsible for delivering exceptional service and driving sales growth.About the RoleThis is an excellent opportunity to gain valuable retail experience and develop your skills in a dynamic and supportive environment. As a...
-
Customer Experience Manager
2 days ago
Batley, Kirklees, United Kingdom Mamas & Papas Full timeThe RoleWe are looking for a talented and results-driven Store Manager to lead our store team and drive sales growth in this exciting opportunity!As a key member of our retail leadership team, you will be responsible for developing and executing strategic plans to meet or exceed sales targets, while maintaining a high level of customer satisfaction.You will...
-
Business Development Executive
2 months ago
Batley, Kirklees, United Kingdom beBee Professionals Full time £35,000 - £55,000We are seeking a highly skilled Business Development Executive to join our team at beBee Professionals in Batley.Key Responsibilities:Develop and maintain strong relationships with existing clients, acting as their primary point of contact.Identify and capitalize on new sales opportunities within the current client base.Prepare and present sales reports and...
-
Business Growth Executive
2 months ago
Batley, Kirklees, United Kingdom beBee Professionals Full time £35,000 - £55,000We are seeking a highly skilled Business Growth Executive to join our team at beBee Professionals in Batley. In this role, you will be responsible for managing and maintaining relationships with existing clients, ensuring customer satisfaction, and identifying new opportunities to expand our business.Key Responsibilities:Develop and implement strategies to...
-
Graduate Marketing Executive
8 months ago
Batley, United Kingdom Page Personnel Full timeA market leading company offering responsibility and progression - Join a talented team to learn and grow within your career! **About Our Client**: As a Graduate Marketing Executive, you will play a crucial role in supporting our marketing efforts and contributing to our company's growth. This is an exciting opportunity to gain hands-on experience across...
-
Executive Chef
2 months ago
Batley, Kirklees, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking an Executive Chef to join our team at beBee Professionals in Batley, United Kingdom. As a key member of our culinary team, you will be responsible for leading the preparation and presentation of high-quality dishes, ensuring excellent food presentation, and maintaining high standards of kitchen hygiene.Responsibilities:Lead the preparation and...