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Customer Service Advisor

3 months ago

Batley, Kirklees, United Kingdom Bridge of Hope Full time

Customer Service Advisor based in Morley, Leeds - LS27 0WH

£10.42 per hour - Increasing to £10.74 after 12 weeks paid weekly, every Friday**
Monday - Sunday 5 days a week, Shifts between 8am and 6pm

Full time, temp on-going contract

Start Date:
Immediate starts available
Our client is a well known parcel distributor and this role involves working within their Depot's Customer Service Hub

Who are we looking for?
We are looking for people with exceptional customer service skills preferably from a call centre environment.

You will be the point of contact for our customers ensuring their query is resolved quickly and professionally so you must be able to work in a fast-paced environment & have excellent communication skills.

Most importantly you will be courteous, friendly and helpful, taking ownership of all enquiries, striving to find first time resolution for all customer queries.


What will you be doing?

  • Inform customers and clients of the outcome of their enquiries in line with any templates and customer TOV and by working with other areas of the business such as Link to Operations, Contractor Team, Parcelshop Operation and International partners so that you have the required information to make a decision that delights our customers
  • Make decisions that exceed customers expectations having reviewed enquiry investigation information so that the customer gets the best outcome
  • Handling client and customer calls/enquiries and contacts in line with our Customer Experience standards (CSAT) providing excellent customer service ensuring our Contact Quality standards are maintained
  • Meet output and productivity targets relating to the above on a daily and weekly basis
  • Update and maintain the CRM and inhouse tracking systems after each customer/client interaction
  • Contribute to and achieve individual and team targets relating to contact quality, productivity and other KPI's

Other key skills:

  • Must be competent with Microsoft Office
  • Ability to prioritise workload & multitask
  • Experience of end to end enquiry case management
  • A clear & confident communicator
The Recruitment Co is an equal opportunities employer

CCNorthwest

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.