Head of Performance

6 months ago


Cardiff, United Kingdom Up World Full time

Our client is a fast-paced, high-growth creative agency servicing eCommerce clients around the globe. They’ve revolutionized the DTC space with their innovative subscription service that delivers beautiful direct response creative for paid social every month. Their client roster includes renowned brands like Victoria’s Secret, AllSaints, Huel, Freddie’s Flowers, Wild, and many more.

We’re searching for an experienced Head of Performance with extensive client experience to join their award-winning creative agency. You’ll oversee key clients and the broader client strategy and performance teams to drive client outcomes and retention.

**What You’ll Do**:

- **Drive Client Performance**: Stay on top of client KPIs and objectives, nurturing relationships, and working closely with the performance team to deliver successful outcomes.
- **Creative Delivery**: Liaise with key stakeholders to ensure the successful delivery of all creative projects, aligning with client expectations and objectives.
- **Retention and LTV**: Listen to client needs, drive up-sell opportunities, and develop plans to enhance client retention and lifetime value.
- **Client Growth Strategy**: Develop and implement growth strategies for our clients, ensuring consistent delivery of results.
- **Service Delivery & Retention**: Strengthen our approach to scaling paid social, ad testing methodology, and key creative principles.
- **Relationship Building**: Manage and strengthen client relationships, identifying areas for growth and providing training and guidance to the client team.
- **Revenue Growth**: Lead and drive revenue growth through identifying upsell and cross-sell opportunities.
- **Client Retention**: Ensure high client engagement and satisfaction, taking ownership of retention across the business.
- **Strategic Leadership**: Work with the C-Suite to build financial models, optimize processes, guide hiring, and develop organizational structures.

**What You’ll Need**:

- Proven experience in a senior client-facing role within an agency or senior marketing role with a brand.
- Experience with clients spending over £100k per month on paid social and an understanding of the associated challenges.
- Confidence in communicating with high-profile clients and internal teams, even during difficult conversations.
- A strong creative eye and strategic mindset.
- Excellent organizational and time management skills.
- Clear and effective communication skills with a positive and professional demeanour.
- Industry-leading understanding of digital marketing and social media.
- Intense attention to detail and ability to solve problems under pressure.
- Ability to work independently and within a team at a high level.

**Salary**: flexible salary (genuinely)
**Logistics**: Cardiff City Centre (flexible hybrid work)


  • Head of Performance

    6 months ago


    Cardiff, United Kingdom Stadler Signalling Deutschland GmbH Full time

    Head of Performance 100%Head of Performance - Cardiff, Great Britain - 100% - Open-end Stadler has been building trains for over 80 years. Thanks to our innovation, strength, flexibility and reliability, we are a leading manufacturer of rail vehicles today. Around 13,000 employees work at several production and engineering sites and at over 70 service...

  • Head of Performance

    6 months ago


    Cardiff, United Kingdom Stadler Signalling Deutschland GmbH Full time

    Head of Performance - Cardiff, Great Britain - 100% - Open-end Stadler has been building trains for over 80 years. Thanks to our innovation, strength, flexibility and reliability, we are a leading manufacturer of rail vehicles today. Around 13,000 employees work at several production and engineering sites and at over 70 service locations in Europe, North...

  • Head of Performance

    6 months ago


    Cardiff, United Kingdom Stadler Rail Service UK Ltd Full time

    _Stadler has been building trains for over 80 years. Thanks to our innovation, strength, flexibility and reliability, we are a leading manufacturer of rail vehicles today. Around 13,000 employees work at several production and engineering sites and at over 70 service locations in Europe, North America and North Africa._ - Stadler Rail Service UK Limited (SRS...


  • Cardiff, Cardiff, United Kingdom Legal & General Group Full time

    Legal & General: Building a Better SocietyThe Legal & General Group is a leading UK financial services group and major global investor. With a rich history dating back to 1836, we have been safeguarding people's financial futures, aiming to build a better society for the long term by investing our customers' money in things that make life better for...

  • Bartender

    6 months ago


    Cardiff, United Kingdom Head of Steam Full time

    We are looking for team members to join our #teamsteam at The Head of Steam here in Cardiff. Craft. Cocktails & Cask. From the freshest craft beer, to an extensive range of European styles we know our beer! We also offer a huge range of spirits, great cocktails, cask ales and great food. Are you fun? Do you want to learn? No or Limited experience? No...

  • Head of HR

    6 months ago


    Cardiff, United Kingdom Three People Full time

    As the Head of HR, you will play a pivotal role in developing and executing HR initiatives with the business goals and values. Overseeing all aspects of operational HR, from organisational structure, performance management, disciplinary, grievance, absence and capability, employment law, creating and solidifying employee policy frameworks and upskilling...

  • Head of Sales

    1 month ago


    Cardiff, United Kingdom CV-Library Full time

    Morson are partnering with an ambitious SME organisation that are looking to appoint a Head of Sales. As Head of Sales, you will lead a team of Business Development Representatives, Business Development Managers and Management team, working closely with key stakeholders to develop and execute the sales strategy to achieve revenue and growth targets...

  • Head of Sourcing

    1 month ago


    Cardiff, United Kingdom CV-Library Full time

    A confidential organization is hiring a Head of Sourcing to strategically lead its procurement operations, overseeing category management and fulfillment teams with a focus on driving value and achieving sustainable savings. This role involves market analysis, stakeholder management, and performance oversight, requiring extensive leadership experience in...

  • Head of Operations

    1 week ago


    Cardiff, Cardiff, United Kingdom Cardo Full time

    L verdant hub of innovation, LCB Group is at the forefront of commercial operations in the UK. As our Head of Operations, you will spearhead our commercial strategy, driving growth through effective contract management and cost control.LCB Group OverviewA Cardo company, established in 2012, LCB Group has expanded its reach across the UK's south and southwest...

  • Head of Marketing

    2 weeks ago


    Cardiff, United Kingdom CV-Library Full time

    Head of Marketing - Scientific sector Cardiff £45,000 - £55,000 per annum + bonus + excellent benefits Are you a Marketing Manager or Senior Marketing Manager seeking the next step in your career? Are you seeking a role where you'll be given the opportunity to make significant developments whilst building a team around you? As the Head...

  • Supervisor

    5 months ago


    Cardiff, United Kingdom Head of Steam Full time

    We are seeking a highly motivated and experienced individual to join our team as a Craft Beer Venue Supervisor. As a Supervisor, you will play a crucial role in ensuring the smooth operation of our craft beer venue, overseeing daily activities, managing cash, maintaining high standards, and providing training to our staff. If you have a passion for craft...

  • Supervisor

    5 months ago


    Cardiff, United Kingdom Head of Steam Full time

    We are seeking a highly motivated and experienced individual to join our team as a Craft Beer Venue Supervisor. As a Supervisor, you will play a crucial role in ensuring the smooth operation of our craft beer venue, overseeing daily activities, managing cash, maintaining high standards, and providing training to our staff. If you have a passion for craft...

  • Head Of Finance

    4 days ago


    Cardiff, United Kingdom Finatal Full time

    Head of Finance c£120k base + bonus Cardiff, Wales (3 days a week) Healthcare Services GM29452 Finatal is partnered with a PE-backed, c.£100M healthcare business on an exciting journey of transformation and expansion.They are seeking a highly skilled Head of Finance to be no.1 in finance, working closely with the CEO and senior leadership.This role offers...

  • Head of Finance

    6 months ago


    Cardiff, United Kingdom St John Ambulance Cymru Full time

    **Job details**: The Head of Finance will provide leadership to the finance and procurement team. Acting as the senior business partner to the CEO and senior leadership team. The Head of Finance will lead the finance strategy, setting the future direction for the function as well as embedding systems and monitoring across the charity, and leading on the...


  • Cardiff, Cardiff, United Kingdom COREcruitment Full time

    We are seeking an experienced Head of People and Culture to lead our HR function in London.Salary: £80,000 - £100,000 per year.The successful candidate will be responsible for assisting with the management of all budgets, dealing with Employee Relations issues, and managing a head office team. A key aspect of this role will be to develop, implement, and...


  • Cardiff, United Kingdom CV-Library Full time

    A UK-based organization is seeking a Head of Procurement Improvement to lead procurement strategy enhancements, drive supplier performance, and embed best practices while reporting to the Director of Procurement. This role is central to developing a sustainable Procurement Improvement Plan and guiding Environmental, Social, and Governance (ESG) initiatives,...

  • Head of Buying

    5 months ago


    Cardiff, United Kingdom Quest Search and Selection Full time

    Ref: JO-2307-110900 | Benefits | Location:Cardiff, Wales | Added:22/07/23 Quest Search & Selection are partnering with a growing high-street retailer that have an exciting job opportunity for an Head of Buying to oversee one of their key categories within Womenswear. As a Head of Buying you will be responsible for: - Contributing to the further...


  • Cardiff, Cardiff, United Kingdom University of South Wales Full time

    Role OverviewWe are seeking a highly skilled Lecturer in Technical Theatre to join our faculty. As a key member of the team, you will be responsible for delivering high-quality stage production and technical training to students.About UsRoyal Welsh College of Music & Drama (RWCMD) is a world-renowned institution that attracts the best creative talent from...

  • Head of Service

    5 months ago


    Cardiff, United Kingdom Employment Hub Full time

    We are looking for a **Head of Service** to ensure a high-quality leisure service is delivered across our 8 leisure centres in Cardiff. Now entering our seventh year of operation in partnership with Cardiff City Council, we have a 300-strong team that helps to improve the physical, mental and social wellbeing of local communities and residents in...

  • Head of Procurement

    2 weeks ago


    Cardiff, United Kingdom Sea Global Full time

    Job Description Title: Head of Procurement Sector: Utilities Location: Cardiff Salary & Package: £100,000 + bonus + additional benefits Sea Global are proud to be working with large Utilities company, who are currently in the midst of a huge growth and transformation period, resulting in this exciting Head of Procurement vacancy. They have offices...