Head of Performance

3 weeks ago

Cardiff, United Kingdom Stadler Rail Service UK Ltd Full time

Stadler Rail Service UK Limited (SRS UK) is a subsidiary of Stadler, Switzerland. SRS UK provides a train maintenance service for a growing number of clients in the UK. In the next few years over 100 new Stadler trains will be joining the English railway network which signifies the start of an exciting future for Stadler in the UK.

We are looking to recruit a Head of Performance to join our team in Wales. Stadler's project in Wales covers two depots with respective fleets as follows and you will therefore be required to advise and support on Performance of both fleets:

- Canton Depot - 231/756 Fleets
- Taffs Well Depot - 398 Fleet

**HEAD OF PERFORMANCE - WALES & BORDERS**

YOUR TASKS

**Personnel**
- Managing performance staff to ensure effective and efficient service delivery
- Achieving the targets set by the contract and Stadler management and industry standards
- Where targets not fully achieved, reasons analysed and actions put in place to prevent generic reoccurrence
- Focus the team to adhere to quality, standards and safety procedures
- Support and develop the team by a combination of coaching, mentoring and performance management
- Build and maintain good relationship with colleagues and the customer
- Lead by example
- Responsible for complying with and communicating the vision, implementing and maintaining the policy of SRSUK
- Contract interface for on-site activities, technical, performance and warranty
- Interface with customer technical manager and or deputies, contract managers and production managers.
- Execution of performance, training and QA activities to contract
- Deliver an efficient and effective service, focused on the customer
- Identify and coach short term and long term replacements (Succession Planning) for key roles within the function
- Understanding and experience with production technique and process
- Provide on-call support

**Organisational**
- Management of performance regime to ensure targets are achieved
- Support the development and implementation of standards and procedures in accordance with legal, legislative and moral obligations of Stadler
- Oversee reporting for example on safety failures and incidents and various management reports. Provide weekly, monthly & quarterly reports regarding - contract specific (financial) agreements
- Responsible for adhering to safety / quality systems and support the implementation thereof
- Generating and interpreting management information and steering on KPIs, both internally and to the customer / contractual
- Monitor the agreements made with the customer and suppliers
- Embed a zero harm culture within production function with people and product safety considerations at front of mind for everyone
- Initiate and where authorised implement action to prevent the occurrence of product non-conformances (non-compliance), rail safety, HSQ&E incidents, process deficiencies or system deficiencies.
- Assist in the Annual identification and quantification of risks in order to complete the risk register.
- Ensure Investigations carried out in accordance and with procedures, and corrective actions are completed within the specified timeframe
- Identify and enable effective cross team organisation working relationships
- Demonstrate values based behaviour
- Promote the SRS UK journey towards the global service lead in production delivery systems, process and techniques.

**YOUR PROFILE**

**Essential**
- HNC or HND qualification in an Engineering discipline
- Must be able to prove extensive knowledge of rolling stock maintenance
- Has experience and knowledge of the operational railway
- Minimum 2 years of experience managing staff
- Experience in leading teams and planning and engaging with stakeholders
- Ability to work in a demanding environment and make decisions to tight deadlines
- Can demonstrate a customer driven attitude focused on quality
- Flexible approach, and willing to support colleagues
- As part of the SRS UK management team, it is essential to have experience of managing at a senior level
- Able to maintain standards in a changing environment, promoting and steering that change
- Proven ability to understand complex production designs, reports, recommendations, investigations that may have impact to the safe and cost effective production operation and client operation
- Demonstrated ability to lead complex, difficult and political discussions with key stakeholders, including with internal functional areas of the business, as well as external agencies
- Demonstrated ability to inform, negotiate and persuade all levels of a business from MD to production Operatives and Technical persons.
- Proven capability to establish, lead, coach and motivate a multi-skilled team to deliver production and technical best practice methodologies, with long term human resource plans developed
- Financial and budget management skills if required.
- Ability to understand and interpret legislation and standards relating to people & product h

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