Part-time Customer Service Representative

7 months ago

Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

Duties:

- Provide exceptio**Job description**
- **We currently only offer 24 hour permanent contracts for our part time role.**_

**Job description**

We’ve won **multiple **awards for being the best and we want you to be a part of this On top of your starting salary which is very competitive in today’s market, we also include a wide range of benefits to thank our hardworking staff.

**Take a look at what we have to offer you**
- Very healthy commission scheme
- giving you the chance to set your own goals and earn
- Employee engagement events
- check out our social media to look at how we immerse you into social events and activities. We want you to be part of our community.
- Incentives
- we love to inject the fun and excitement into your working day with chances to win prizes every day
- Wellbeing tools
- We want to look after you
- Discounted gym membership
- Because we love to encourage a healthy body and a healthy mind
- Opportunities to give back to local and UK based charities
- We host so many events and activities to support charities close to our heart.
- Fantastic Holiday entitlement and additional days based on tenure
- because we want to reward our loyal staff
- Monthly bonus for good time keeping and attendance
- Pension scheme with employer contributions from Clearanswer

We’re expanding and growing our EE and BT campaigns and what’s even better is, you don't need any experience doing sales previously as we give you all of the training

The training consists of 3 weeks in the classroom and on the calling floor. We like to do a mix of classroom and hands on learning to suit everyone’s learning style so you’re fully prepared. Once you’ve graduated from training you’ll be introduced to your new team and be fully immersed into our community.

What will I be doing?
- Providing outstanding customer service via inbound calls
- Using all of the great skills we’ve taught you, you’ll be having brilliant conversations, supporting customer queries and talking about our fantastic products.
- Using your ‘can do’ attitude you’ll be looking at putting your customer first and providing great experiences every time

Skills we're looking for
- You may possess transferable skills gained in previous roles such as retail/ hospitality/ care, or this may be your first full time role
- all you need is the willingness to succeed. Someone who is eager to learn
- Hardworking and committed to delivering the very best
- No previous call centre experience is needed as full training is provided
- Someone who’s proactive and wants to get involved.
- **We do not currently offer remote working, You will be required to commute to the Kingston Upon Hull office each working day. Please note if you have not received an initial call within 7 days then unfortunately you have been unsuccessful at this stage.**_

**Job Type**: Part-time

Part-time hours: 24 per week

**Salary**: From £10.45 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- Referral programme

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Hull: reliably commute or plan to relocate before starting work (preferred)
- Answer customer inquiries and resolve issues in a timely and professional manner
- Assist customers with product selection, order placement, and order tracking
- Upsell additional products or services to customers when appropriate
- Analyze customer needs and recommend suitable solutions
- Maintain accurate and detailed customer records
- Collaborate with other departments to ensure customer satisfaction

**Skills**:

- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in data entry
- Ability to work well in a team environment

This position offers competitive pay and benefits. We are looking for individuals who are dedicated to providing outstanding customer service and have a passion for helping others. If you have the skills and qualifications required for this role, we encourage you to apply.

**Job Type**: Part-time
Part-time hours: 24 per week

**Salary**: £10.45 per hour

Schedule:

- Night shift

Ability to commute/relocate:

- Hull: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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