Customer Service Assistant
3 weeks ago
My client is looking to recruit a Customer Service Assistant/Administrator due to the growth of their E-Commerce department.
What is paramount is great customer service skills and the ability to work within deadlines to meet customer expectations.
The Administrator's role will include but are not limited to:
- Manage customer returns and liaise with warehouse team.
- Review and provide information about the status of customer returns.
- Be customer facing and handle messages and phone calls.
- Returns and rejection management.
- Providing general customer service in a professional, friendly and helpful manner.
- Other peripheral business support administration.
**You will have**
- Very strong organisational skills.
- Excellent phone manner.
- The ability to use your own intelligence and intuition.
- Attention to detail.
- Be able to use Microsoft Office Software and have a good grasp of IT and how to use customer management systems.
- Experience within a customer services team (preferred but not essential)
- Enthusiastic and ambitious attitude to achieve objectives
- A real team player while being a self starter.
- Be able to work under pressure.
**If you are a strong administrator and looking to work in a successful and growing company, then this role would be ideal for you. There will be training provided. What is most important for this role is that you need to be computer literate, be ableto communicate at all levels and be committed and enthusiastic.**
This is a full-time role based in their Heywood office. The offices operate Monday - Friday between 8.30-5.30pm.
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