Scheme Housing Coordinator

4 days ago

London, United Kingdom One Housing Group Full time

**Scheme Housing Coordinator**
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

Our Homelessness and Prevention team is friendly and we love what we do. We are passionate about the high
- quality support we provide.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

**Join our Homelessness and Prevention team as a Scheme Housing Coordinator**

One Housing, part of the Riverside Group, is one of the largest providers of Care and Support services across London and the Southeast. Our aim is to improve the quality of life of our residents, building confidence and skills to allow them to live independently, while playing an active role in their communities.

Bank House, based in Lambeth, is an 84-bed mixed tenure Senior Living scheme. 59 units are rented, 6 are shared ownership and 19 units are owned by Tonic Housing. Tonic at Bank House, is the UK’s first LGBT+ affirming retirement community.

**The role**
We have a fantastic opportunity for someone to join us in the position of Housing Coordinator in Lambeth, London.

**Salary**:£28,420 per year

**Location**:Lambeth, London SE1

**Hours**:Monday - Friday 9am-4pm (some flexibility required for evenings/weekends when required for ad-hoc meetings/events)

The purpose of this role is to provide a customer focused housing management service to the residents at Bank House, to help them maintain their tenancy and to support the General Manager with the management and maintenance of the building.

Your responsibilities will include:

- Overseeing residents moving into the scheme, ensuring they know how to set up utilities accounts and use the appliances within the flat
- Signposting and accessing support from other services related to issues such as debt management, welfare benefit advice and voluntary agencies.
- Liaising with the central income team regarding rent account queries and arrears
- Carrying out regular health and safety checks of residents’ flats
- Assisting with security of the residents’ homes
- Reporting repairs and liaise on residents’ behalf with central departments and contractors
- Managing maintenance of the communal areas, including fixtures and fittings
- Building proactive working relationships with the facilities, cleaning, and maintenance contractors for the scheme
- Carrying out regular inspections of the building, including health and safety checks
- Undertaking void inspections and coordinate the required work
- Managing guest suite bookings and the condition of the room between visits.

**What you will need to succeed**
- Knowledge and experience of housing and facilities management including voids, lettings, Housing Benefit and rent arrears
- Knowledge and experience of hospitality and customer service
- Strong customer focus skills and committed to innovating high quality service delivery
- Be highly organised and able to work to conflicting and challenging deadlines
- Excellent planning, communication, and customer management skills

**The offer**
- **Your holidays are important to us.** Take up to 28 days annual leave plus bank holidays.
- **Lean travel.** Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
- **Looking forward to your big bucket list trip?** You can buy or sell up to five days annual leave each year.
- **Get paid to do good.** We offer you two days off on full pay each year to volunteer in our communities.
- **Well done** With our colleague recognition programme you will know when you’ve done a #greatjob
- **Learning never stops.** One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
- **We’re here for you.** Our employee assistance programme offers counselling and support for you and your family 24/7.
- **Stay book-smart.** Take up to five paid days off per year to study toward a relevant qualification.
- **Experience new things.** We offer you a career break after 3 years’ continuous service.

**About us**
As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and our workforce reflects that. As of December 2021, One Housing merged with the Riverside Group, creating one of the country's largest housing associations, with more than 75,000 homes. This follows a shared recognition that we are better and stronger together; and that when we combine, we will be able to do more for our customers and the communities we serve.

At One Housing, our people are our strength which is why we work very hard to enable all employees to bring their authentic self to work. This commitment is reflected in

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