Family Course Coordinator
2 weeks ago
**St Giles Family Courses**
**Job Description
**Cambridge Family Course Coordinator**
**(Non-Residential)**
St Giles has over 68 years’ experience in providing high quality English courses. From the
moment our young learners arrive, St Giles staff work hard to ensure that they are active,
learning effectively and having the educational experience of a lifetime.
St Giles Family Courses are highly regarded and attract students aged from 5 to 15 from
more than 25 different countries. All staff are considered ambassadors of the company
and share the organisation’s ethos, actively contributing towards achieving its objectives.
Our goal is to give students and their parents an educational, culturally-enriching,
enjoyable and memorable summer experience in a safe and supervised setting. We only
employ people who are willing to accept this responsibility and have the necessary wide
- ranging skills, experience and commitment to help us achieve our goal of being the very
best junior and family course provider.
Management for us is about dealing with people as customers and this will involve a variety
of people such as students, parents, host institutions agents, staff and drivers. You must
be confident, organised and able to make the right decisions under pressure. It will be
necessary to always put the welfare of students first. The working day is challenging but
also filled with team-work and a real sense of achievement in delivering an exceptional
programme, ensuring that our students have a positive experience from the moment they
arrive.
**Main Purpose of the Job**
Take responsibility for the overall success of the course. Ensure that lessons and the
leisure programme are delivered in accordance with St Giles’ criteria to the maximum
benefit of students. The Family Course Coordinator is the face of the centre and ultimately
the face of St Giles Family Cambridge and must be able to inspire both staff and students,
leading by example with a clear and effective management style.
**Reports to**:Director of St Giles Juniors and additionally to other senior management
within the organisation, as and when required.
**Duties**
**Set up and Close down**:
- Attend the pre-course training
- Ensure all team members are adequately briefed and work timetables are allocated.
- Set up and pack away all resources and monitor usage, reporting any missing or
damaged materials.
- Conduct pre-course and post-course damage itinerary with the representative from
the host institution.
- Ensure that the host institution is set up and prepared for the students’ arrival.
**Centre**:
- Oversee and direct the academic and social programme.
- Liaise with the host representative to ensure a smooth relationship.
- Ensure that all St Giles Juniors’ rules, procedures and directives are understood
and followed in full, both by yourself and your staff.
- Supervise centre finances and ensure the profitability of the course, by ensuring
that all money, credit cards and documents are stored safely and securely.
**St Giles Family Courses**
**Job Description
- Maintain accurate accounts and ensure the financial success of the family course,
controlling expenditure to within agreed budgets, monitoring class ratios, leisure
costs, managing petty cash, and reconciling expenditure at the end of the
week/course.
**Staff**:
- Lead a dedicated teaching and programme support team who will work to St Giles
standards.
- Conduct staff meetings; carry out necessary training and appraisals reporting any
related issues to the Operations Manager/Director of Juniors.
- Monitor staff working hours, produce staff schedules.
- Ensure adequate levels of staffing throughout the course; supervising the leisure
programme, teaching and pastoral duties as required.
- Making staff available for other centres or duties as directed by the Director.
**Students**:
- Welcome students and parents on the first day, introducing the team and explaining
the academic and leisure programme.
- Ensure students are in the correct class and level.
- Ensure that staff and students have a clear understanding of staff roles, school
rules in the form of the St Giles Juniors Discipline Policy and areas that are out of
bounds.
- Ensure that both students and staff understand the daily routine and make sure
this runs like clockwork. Be present at integral parts of the day: greeting the
parents, lunch, city tours while out on an excursion.
- Continuously check every single student and parent is satisfied with their course;
tailor the programme (while staying within budget) when necessary to ensure
maximum customer satisfaction.
**Day-to-day**:
- Manage the course daily
- monitoring the performance of the St Giles team as well
as the satisfaction levels of the students (through End of Week One Questionnaires,
End-of Course Questionnaires and by talking to students and parents regularly).
- Appropriately handle welfare and disciplinary i
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