Client Support Assistant

6 months ago


Cardiff, United Kingdom Hugh James Full time

**Background**

The Wills and Estate Planning department provide specialist will writing services to customers of a number of large corporate organisations to include high street banks and building societies.

**The Role**

An exciting opportunity has arisen for a Client Support Assistant to join the team. Working closely with fee earners, the role will involve:

- Taking and acknowledging new referrals over the phone
- Making follow-up calls to clients
- Taking accurate and detailed telephone messages and information from clients
- Managing various departmental inboxes
- Collating paperwork and sending to clients
- Logging correspondence and documents on our document management system
- General administration such as filing and photocopying

Excellent communication and interpersonal skills are essential for this post. Previous experience of dealing with clients/customers on the telephone would be advantageous.

**Life at Hugh James**

Although our workforce has grown to more than 500, we have retained and nurtured a unique culture which is based on hard work, exceptional talent, ambition, empathy, innovation and good humour. It is those qualities that have helped us grow the business to where we stand today.

Key to our growth strategy to date has been the recruitment and development of great people. This will remain the case as we look forward to the years ahead. Life at Hugh James is vibrant and full of opportunities.

Our culture is friendly and collegiate, but we maintain the professional atmosphere you would expect from a modern, leading law firm. All our staff have access to industry-leading training and mentoring to ensure they reach their potential.

Some of our benefits on offer include:
25 days holiday plus bank holidays

Two Corporate Social Responsibility days

Birthday day off

Death in service equivalent to twice annual salary

Auto enrolment pension scheme

Employee Assistance Programme

Discounts for local businesses

Employee recruitment incentive scheme

Travel season ticket loan (London only)

Hugh James is an equal opportunities and disability confident committed employer.



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