Business Development Associate
1 week ago
We are seeking a dynamic and detail-oriented individual to join our team as a Business Development Associate - Client Support. This exciting role offers the opportunity to work with a leading company in the legal technology industry, Dye & Durham.
About UsDye & Durham is a global leader in legal technology, providing integrated solutions for solicitors to run their firms efficiently. Our innovative products cater to client acquisition, case management, and legal accounting, helping law firms achieve more growth with less effort.
The RoleAs a Business Development Associate - Client Support, you will be responsible for addressing partner and client inquiries, managing escalations, and ensuring compliance with industry regulations. You will serve as the primary point of contact for our partners, ensuring their needs are met while maintaining high levels of compliance and operational efficiency.
Key Responsibilities- Respond to partner and client requests and queries in a professional and timely manner
- Account management and training with high-value partners
- Liaise with other team members to support partner requests
- Manage escalations to a full resolution
- Assist with support and training of team members within the Partner Services team
- Log and identify themes of issues raised and work with the Partner Services Manager to implement a plan for resolution
- Comply with SLAs within the Partner Services team for communication and management of Partner queries
- Help and assist with queries via telephone
- Work with the technical team on bug management and technical system issues
- Complete ad-hoc tasks set out by the line manager
- Work with other departments identifying improvements or issues and following these to resolution
- Ability to resolve problems
- Ability to use own initiative to make decisions
- Compliant handling
- Time Management
- Proficient computer skills
- Attention to detail
- Excellent verbal and written communication skills
At Dye & Durham, we offer a competitive salary of £30,000 per annum, plus a range of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favorite charity.
Our visionaries are passionate about solving customer challenges, breaking boundaries, valuing different perspectives, taking ownership, and celebrating together. We strive to be better than today, and we invite you to join us on this journey.
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