Customer Operations Representative

6 months ago


Telford, United Kingdom Diligenta Full time

**Salary**: From £23088-£23088

**Customer Operations Representative (Back Office)**:
**Salary of £23,088 per year**

**Monday to Friday, with working hours between 08:30am
- 5pm**

**37 hours per week**

**Telford, **TF3** 4NB**

**Benefits**:

- We offer 23 days holiday (plus bank holidays)
- Excellent employee wellbeing and assistance support programmes
- A contributory company pension scheme
- There are kitchenettes areas throughout our site, as well as a spacious cafeteria, offering both hot and cold choices.
- Expansive employee discount site saving you money on anything from your weekly food shop, to holidays, electrical goods, and financial services.
- Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).

**What we're looking for**:

- Passion for assisting individuals and delivering exceptional service.
- Previous experience in customer-focused sectors such as call centre operations, retail, hospitality, travel is highly regarded.
- Strong communication skills with a consistently positive attitude.
- Be able to efficiently and accurately input data into systems.

**About us**:
Here at Diligenta, we are proud to be the single largest provider of outsourced third-party administration services to the UK Life & Pensions market and today we service 7 clients and their 18 million customers. Our vision is to be the 'Customer Experience Partner' for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We impact peoples' lives every day, be it helping pay for a loved one's funeral or providing someone with their pension funds for a happy retirement.



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