Technical Support

2 weeks ago

Birmingham, United Kingdom SCC Full time

**About The Role**:
Role**:Technical Support - Infrastructure**

Location**:Birmingham (Hybrid working)**

Contract Type**:Permanent**

Salary Package**: £30,000 - £45,000 (DOE), plus Car/Allowance & Benefits**

**Why SCC?**
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company

The role is for someone who has a high level of experience and with an aspiration to move into a technical Specialist role in the future. You will get great exposure to infrastructure technologies, help shape the future capabilities of infrastructure and will get excellent career prospects.

**Key Responsibilities**
- Supporting the DCS Infrastructure engineering team in the advanced troubleshooting of customer’s environments
- Providing Technical guidance for the infrastructure team
- Managing incidents and problems appropriately within agreed service levels
- Perform Technical root cause analysis on reoccurring incidents
- Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer
- Ensure technical documentation is completed and updated to professional standards
- Identify Technical Problems and potential Service Improvements across customers Virtualisation and EUC environments
- Log calls with third party vendors (MS, VMware, Citrix) and manage when necessary
- Ensure correct configuration of all Virtualisation components and supported technologies, including, but not limited, to, VMware, Hyper V, Citrix, Exchange all versions
- Contribute to delivering technical excellence across the DCS Infrastructure team
- Identify, Contribute and work towards the technical and service goals defined by DCS management
- Required to participate in an on-call technical escalation process outside of UK Business hours

**Key skills & experience**:
This is a "hands-on" technical position that requires senior level knowledge on Infrastructure and Messaging technologies.
- Strong background with core network, computer and storage technologies in large-scale deployments
- Experience providing support to enterprise level clients
- Detailed technical knowledge of Exchange, MS Directory Services and storage technologies backed with practical experience in a corporate environment preferably serving customers
- Appropriate certifications in core technology platforms (Exchange, Windows, VMware)
- Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
- Ability to work under pressure and to tight deadlines
- Advanced technical knowledge of Exchange technologies (Exchange, Office 365, ISA / TMG / Forefront, Symantec Enterprise Vault, Mimecast, Websense, BES)
- Extensive technical experience with Microsoft Windows server operating systems
- Excellent and demonstrable communication skills, both written and oral with strong presentation skills
- Ability to use the Service Desk tool to manage incidents/changes/problems tickets
- Ability to manage conflict/challenges within a working environment

**About Us**:
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

**We are an equal opportunities employer**

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

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