Air Accidents Investigation Branch

6 months ago

Aldershot, United Kingdom Department for Transport Full time

**Details**:
**Reference number**:

- 304814**Salary**:

- £22,497**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- DFT - Aviation, Maritime, International & Security Group (AMIS) - Air Accident Investigation Branch**Type of role**:

- Administration / Corporate Support
- Operational Delivery**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Farnborough House, Berkshire Copse Road, Aldershot, Hampshire, GU11 2HHAbout the job

**Job summary**:

- _
Do you work well under pressure and have excellent communication skills and a real passion for providing quality customer service?
- Are you a solid administrator who is well-organised, methodical and has an eye for detail?
- Would you like to work in a high profile organisation, working with some of the world’s leading experts in air accident investigation?
- If so, this is a rare opportunity to join a high profile organisation in a demanding and interesting frontline operational post directly supporting Inspectors of Air Accidents (professional pilots, engineers, human factors and data specialists) and we would love to hear from you**Job description**:
The AAIB is part of the Department for Transport (DfT) and our purpose is to improve aviation safety by determining the circumstances and causes of aircraft accidents and serious incidents (without apportioning blame or liability), and promoting safety action to prevent reoccurrence. We investigate accidents and serious incidents to civil aircraft in the UK (including UK Overseas Territories and Crown Dependencies) and overseas where there is a UK interest. The AAIB is also the UK’s Space Accident Investigation Authority (SAIA) responsible for conducting safety investigations when there are spaceflight accidents in or over the UK.

We are looking for someone who is highly motivated, organised and flexible to work within the Operations Centre which is responsible for handling notifications of accidents and incidents and providing support to AAIB Senior Management throughout the investigation process. The team also assists with the AAIB’s activities in the international safety investigation community, organising colleagues’ travel and training, and responding to enquiries from external parties.

**Responsibilities include but are not limited to**:

- Ensuring accident/incident notifications are processed in a timely and effective manner, providing assistance to the Duty Co-ordinators and liaising with external stakeholders.
- Updating and quality checking information entered into the AAIB’s bespoke case management system and monitoring incoming communications.
- As part of the team, ensuring the 24 hrs telephone reporting line is staffed during office hours, being flexible and occasionally working outside the standard Operations Centre hours 0830 hrs - 1700 hrs.
- Working closely with Principal Inspectors (and wider inspectorate) including obtaining information to support investigations, proof-reading and sending out reports, monitoring responses and providing cover for Operations Centre colleagues as required.

For a more detailed description role, please see the attached role profile.

**Person specification**:
**About you**:
You will have excellent verbal and written communication skills with the ability to adapt your delivery to suit a wide variety of audiences, maximising both impact and understanding. You will have an excellent telephone manner, with the ability to show empathy and understanding in difficult situations, and be very clear in the messages you’ll need to relay.

You will have a good understanding of Microsoft packages with the confidence to learn and use bespoke packages. Your attention to detail will be strong as the notes you take, the data you record and the communications you release are pivotal in supporting our team to make sure that we are as efficient and effective as possible.

You will work to tight deadlines to deliver and manage expectations and deal with conflicting priorities, collaborating with internal and external stakeholders to reach common goals.

**Additional Information**:
On a rota basis, the post-holder will be asked to provide out-of-hours support in the field, from the AAIB’s offices or other location to support the operation. An on-call and out of hours Recruitment and Retention (RRA) allowance will be paid once fully trained.

This role is full-time only. Any requests to work flexibly will be considered based on the operational needs of the team and the requirement to staff the AAIB reporting line Mon-Fri 0830-1700. Due to the reactive nature of the roles within the Operations Centre, some limited working from home may be possible, however, there is an expectation that staff should be able to travel to AAIB headquarters within approx. one hour as required.

**Licences**:

- Full driving licence valid in the UK.*

  • Air Accidents Investigation Branch

    5 months ago

    Aldershot, United Kingdom Department for Transport Full time

    **Details**: **Reference number**: - 341714**Salary**: - £23,847- On call allowances and out of hours allowances will be paid once trained**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - DFT - Aviation, Maritime, International & Security Group (AMIS) - Air Accident Investigation Branch**Type of role**: -...

  • Principal Inspector of Air Accidents

    6 months ago

    Aldershot, United Kingdom Department for Transport Full time

    **Details**: **Reference number**: - 345181**Salary**: - £88,680- Additional Inspector RRA payable based on experience, skills and knowledge.**Job grade**: - Grade 6**Contract type**: - Permanent**Business area**: - DFT - Aviation, Maritime and Security Group (AMS) - Air Accident Investigation Branch**Type of role**: - Administration / Corporate...

  • Inspector of Air Accidents

    6 months ago

    Aldershot, United Kingdom Department for Transport Full time

    **Details**: **Reference number**: - 345677**Salary**: - £78,255**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - DFT - Aviation, Maritime and Security Group (AMS) - Air Accident Investigation Branch**Type of role**: - Investigation - Operational Delivery**Working pattern**: - Full-time**Number of jobs available**: -...

  • Aaib Digital Content

    5 months ago

    Aldershot, United Kingdom Department for Transport Full time

    **Details**: **Reference number**: - 304170**Salary**: - £31,349**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - DFT - Aviation, Maritime and Security Group (AMS) - Air Accident Investigation Branch**Type of role**: - Communications / Marketing - Digital - Operational Delivery**Working pattern**: -...

  • Trainee Branch Manager

    3 weeks ago

    aldershot, United Kingdom Thrifty Car & Van Rental Full time

    Job Title:Trainee Branch Manager.Location: AldershotHours: Full Time 40 hoursAs a Trainee Branch Manager, you play a pivotal role in ensuring the efficient and profitable functioning of our branch with a primary focus on delivering exceptional customer service. You will lead a dynamic team and collaborate closely with various departments to achieve...

  • Trainee Branch Manager

    3 weeks ago

    Aldershot, Hampshire, United Kingdom Thrifty Car & Van Rental Full time

    Job Title: Trainee Branch Manager. Location : Aldershot Hours : Full Time 40 hours As a Trainee Branch Manager, you play a pivotal role in ensuring the efficient and profitable functioning of our branch with a primary focus on delivering exceptional customer service. You will lead a dynamic team and collaborate closely with various departments to...

  • Delivery Driver

    6 months ago

    Aldershot, United Kingdom Euro Car Parts Full time

    **Delivery Driver - Aldershot** As a Delivery Driver for LKQ Euro Car Parts you will be responsible for maintaining our high standards, working as a member of a highly effective and efficient team and maximising customer focused excellence at every opportunity. Working as part of the branch team and reporting to the Driver Controller, this role will be...

  • Claims Advisor Role for Career Advancement

    1 week ago

    Aldershot, Hampshire, United Kingdom Enterprise Holdings Full time

    OverviewAt Enterprise Mobility, we are a family-owned world-class portfolio of brands that encompasses well-known names in the UK such as Enterprise Rent-A-Car. As a Times Top 100 Graduate Employer, we have grown from our pioneering idea over 65 years ago to become the global mobility leader we are today.We're looking for Customer Service Claims Advisors to...

  • Claims Advisor

    4 weeks ago

    Aldershot, Hampshire, United Kingdom Enterprise Holdings Full time

    OverviewWe are seeking a Claims Advisor to join our team at Enterprise Holdings. As a Claims Advisor, you will play a key role in managing vehicle hire & repair for customers involved in non-fault road traffic accidents.ResponsibilitiesYour key responsibilities will include:Providing exceptional customer service to customers and insurance partnersManaging...

  • Customer Service

    6 months ago

    Aldershot, United Kingdom Enterprise Rent-A-Car Full time

    **Overview**: Add an annual turnover of $23.9 billion to a rental and leasing fleet of more than 1.8 million vehicles spread across 10,000 locations worldwide and you get Enterprise Rent-A-Car - a business that’s grown into the largest global mobility provider in the world. Enterprise is also still family-owned - our CEO Chrissy Taylor is the third...

  • Claims Advisors

    6 months ago

    Aldershot, United Kingdom Enterprise Mobility Full time

    **Overview**: We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and...

  • Transportation Operations Manager

    4 weeks ago

    Aldershot, Hampshire, United Kingdom SUEZ Full time

    As a key member of the SUEZ team, you will play a vital role in ensuring the smooth operation of our transportation fleet. This exciting opportunity will see you working closely with drivers and other stakeholders to manage and investigate vehicle incidents, resolve near miss reports, and conduct regular vehicle inspections.About the RoleLocation:...

  • Driver Supervisor

    6 months ago

    Aldershot, United Kingdom SUEZ Full time

    **Are you an experienced Driver Supervisor? Would like to bring this experience to a company working for a greener UK?** Internally this role role is know as Driver Foreman. When you join SUEZ, you get more than a brand-new role. Your work will help us deliver innovative and environmentally responsible solutions for waste management. You will get a chance...

  • Driver Supervisor

    6 months ago

    Aldershot, United Kingdom SUEZ Full time

    **Are you an experienced Driver Supervisor? Would like to bring this experience to a company working for a greener UK?** Internally this role role is know as Driver Foreman. When you join SUEZ, you get more than a brand-new role. Your work will help us deliver innovative and environmentally responsible solutions for waste management. You will get a chance...

  • Driver Supervisor

    3 months ago

    Aldershot, United Kingdom SUEZ Full time

    Internally this role is know as Driver Foreman. When you join SUEZ, you get more than a brand-new role. Your work will help us deliver innovative and environmentally responsible solutions for waste management. You will get a chance to help us preserve and restore our planet’s natural capital for future generations. It’s a career that’s not only...

  • Care Coordinator

    6 months ago

    Aldershot, United Kingdom Melody Care Full time

    An essential role in providing a critical and fluid-structure to our Carers on a daily and weekly basis. With a focus on relationships and service delivery, this role will enhance the quality of care provided to our clients by supporting all our Carers to achieve their visits in a timely and consistent way. With attention to varying demands including local...

  • Claims Advisors

    6 months ago

    Aldershot, United Kingdom Enterprise Holdings Full time

    Overview We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and...

  • Digital Support Technician

    3 months ago

    Aldershot, United Kingdom Department for Transport Full time

    Job summaryWe recognise the challenges that people with protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups,...

  • Care Coordinator/rostering

    6 months ago

    Aldershot, United Kingdom Melody Care Full time

    Melody Care is a quality, trusted, and award-winning provider of home care services **in and around Surrey & Hampshire. **We are currently recruiting **a Care Coordinator **to join our established team in **Aldershot;** **About the role**: Supporting the Aldershot Team in successfully managing the delivery of client care in their own homes whilst...

  • Customer Service Phone Support

    6 months ago

    Aldershot, United Kingdom Enterprise Rent-A-Car Full time

    **Overview**: Add an annual turnover of $24 billion to a rental and leasing fleet of 2 million vehicles spread across 10,000 locations worldwide and you get Enterprise Rent-A-Car - a business that’s grown into the largest global mobility provider in the world. To maintain our uncompromising focus on customer service and to provide additional mobility...