Accommodation and Events Coordinator

5 months ago

Oban, United Kingdom Ardtornish Estate Full time

Ardtornish is a 12,000ha land holding and rural business on the west coast of Scotland, occupying the south-eastern corner of the spectacular Morvern peninsula in the Highland region, with 21 miles of stunning coastline along Lochaline, Loch Linnhe and the Sound of Mull.

It is a diversified business with environmental, economic, and social sustainability at its core.

We are now seeking someone to join our small but expanding team. To assist in managing a tourism business with over 100 beds split between the Grade A Listed Ardtornish House, several holiday cottages and a bunkhouse. Oiur visitors also benefit from our productive walled garden, farm shop and gift shop.

Reporting directly to the Operations Manager, the role leads a team of two senior housekeepers plus seasonal housekeeping staff.

**Principal tasks**:

- Manage all booking enquiries. Effectively communicate with guests before, during and after their stay.
- Provide Duty manager cover for the holiday-let guests on a rota basis
- Delivery market leading occupancy rates and exceptional levels of customer service
- Maximise revenue opportunities and manage costs within a pre-agreed budget
- Coordinate all venue driven event activities from initial client contact and brief discussions through to delivery.
- Actively manage events
- Lead and support the housekeeping team. Play a handson role helping with changeovers when required.
- Act as the main point of contact for external event suppliers and contractors
- Ensure all health and safety compliance requirements and documentation are fulfilled across the holiday let portfolio.
- Keep the website updated with fresh features, news, imagery and monitor performance.
- Develop and manage our presence on social networking sites and monitor the success of media campaigns.
- Ensure all visitor information is up to date and relevant
- Order supplies, replacements and consumables for the cottages and housekeeping sundries for the staff
- Act upon visitor feedback to improve the overall guest experience
- Responsible for coordinating the winter cleaning, maintenance and upgrades program
- We're looking for a natural communicator with a strong affinity for customer service
- An enthusiastic team player, willing to play a hands-on role alongside their management and administration responsibilities
- Someone who is familiar with marketing and promotional techniques and social media platforms to help grow the profile of the business
- IT skills and familiarity with databases and spreadsheets for data analysis
- Financial planning and budget management skills
- Show a flexible approach to working as the role will require some weekend and evening cover
- Ability to work under pressure and to solve problems
- Attention to detail and accuracy
- Full clean drivers license essential

The package will include accommodation and a range of benefits.

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay

Supplemental pay types:

- Bonus scheme

Ability to Relocate:

- Morvern, PA80 5UZ: Relocate before starting work (required)

Work Location: In person

Reference ID: ARD01

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