Service Administrator

2 months ago

London, United Kingdom Homerton Healthcare NHS Foundation Trust Full time

We are looking for an enthusiastic, self-motivated and experienced Service Administrator to join our Talk Changes team which is an Improving Access to Psychological Therapies (IAPT) Service.

The Talk Changes service is a well-established department with a commitment to service innovation. You will be joining a service made up of over 100 Clinical/Counselling Psychologists, CBT Therapists and Psychological Wellbeing Practitioners.

This post is located in the community and is based in St Leonard’s Hospital although we do offer therapy within other centres within City and Hackney; therefore the post holder may be required to work at additional sites as dictated by the needs of the service.

Administrative staff play a key role in the service by ensuring rapid access to appointments for more than 8,000 adults per year as well as information about services. Your job responsibilities will include a variety of day to day administrative tasks which include processing referrals, booking appointments and sending out patient letters etc. You will also be dealing with patients both face to face on reception and over the telephone.

You will have a 'can do' approach and be able to deal with patients in a confident manner showing discretion, confidentiality and attention to detail at all times. You should also possess excellent organisational skills and be able to multi-task with ease. You should have a good standard of general education along with an excellent level of computer literacy, with particular proficiency in Microsoft Word, Excel, database entry and general database use.

Homerton University Hospital NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page

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