Senior Onboarding Lead

3 weeks ago

London, United Kingdom Multiverse Full time

We’re on a mission to create a diverse group of future leaders. We do that through professional apprenticeships because we believe learning on-the-job creates a more equitable and successful path to careers. We find, train and support talented individuals, wherever they are in their career journey, and equip them with the in-demand tech, software engineering, and data skills to transform their careers and deliver a better route to growth for their employers.

We’ve had some big achievements. We hit 10,000 apprentices in our community - and counting. We launched one of the largest data apprenticeship programs in the UK with Jaguar Land Rover, and we’ve partnered with companies like Mars, Verizon and CitiBank. Not to forget becoming a mission-driven EdTech unicorn after our $220m Series D.

But we aren’t stopping here. Join Multiverse and build the future of learning at work.

**The Opportunity**

Our Coach Enablement team sits at the intersection of our Learning Team that builds out extraordinary product, and our coaching team that works directly with apprentices. We enable the team of coaches to deliver the highest quality learning product through building tools, trainings and resources. Enabling coaches starts with a rigorous and robust onboarding experience.

This is a unique opportunity to lead a high-profile programme from design to delivery. You’ll be working closely with leaders and stakeholders in the Coach Enablement Team and the Delivery Team to assess the readiness of new coaches, gatekeeping quality so we can be confident that our customers receive the absolute best experience.

**Specifically, you will**:

- Design and deliver best-in-class onboarding curriculum for new coaches across Multiverse’s digital, data, and technical programs
- Create high-quality asynchronous learning materials using the softwares such as Articulate, iMovie, LMS or LXP systems
- Embed Multiverse’s applied learning approach, coach competencies and leading indicators of success in all of our content
- You’ll be working on a Global Team and therefore will oversee some global initiatives
- Regularly use data, both qualitative and quantitative, as well as your experience to feedback on programme priorities and developmental areas to the team
- Manage complex stakeholder interactions and represent the Academy and Coach Enablement both internally and externally where required
- Lead the feedback process on key data points to Delivery Leaders that help us to determine a new coach’s readiness to launch a cohort
- Work with our Operations Associate to ensure the logistics of the programme run smoothly
- Bring your curiosity and deep knowledge of learning and learning technology to ensure that Multiverse is at the forefront of trends in highly effective learning

**About you**:

- 5+ years of experience in instructional design within a commercial environment. Additional experience within a school environment is a bonus.
- Have a track record of excellence and impact
- You’re superb at designing rigorous and engaging content but can also facilitate it to an exceptional standard
- You’re a quick learner and adapt quickly to new technologies, you’ll have worked with LMS’s and learning design platforms such as Articulate
- You are an expert in your craft, and you can coach others in coaching and instructional best practices and frameworks
- You’re excellent at working with senior stakeholders and influencing without authority
- You’re an effective and persuasive communicator, and can confidently navigate difficult conversations with peers and senior stakeholders with both clarity and warmth
- You’ve got a strong operational skillset, and are highly effective at managing and reporting against priorities in collaboration with a cross-functional and distributed team
- You’re attention to detail is impeccable and you always ensure that every deliverable it to the highest of standards
- You have worked in a high-growth business, and you have demonstrated effective leadership in an ambiguous and rapidly changing environment
- Are passionate about social and economic mobility and the goal of ensuring that all people, regardless of background, have access to the best opportunities.

**Benefits**:

- ** Time off** - 27 days holiday, plus 7 additional days off: 1 life event day. 2 volunteer days and 4 company-wide wellbeing days
- ** Health & Wellness**:

- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support
- ** Hybrid & remote work offering**:

- with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year
- ** Team fun** - weekly socials, company wide events and office snacks

**Our Commitment to Diversity, Equity and Inclusion**:
We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same

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