Medical Receptionist/care Navigator

7 months ago


Durham, United Kingdom Lanchester Medical Centre Full time

**JOB DESCRIPTION JOB TITLE**: MEDICAL RECEPTIONIST REPORTS TO: OFFICE MANAGER HOURS: 37 hours per week Job summary: The post holder will provide a high quality and responsive reception service to all patientsensuring that the reception runs efficiently and in accordance with the practice requirements. Job responsibilities: General Duties To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming. To answer telephones promptly ensuring that all in-coming lines are covered at all times. To comply with the practice protocol for prescription requests andqueries.

To comply with the practice procedure for the registration of new patients, temporarypatients, and those seen as emergency or immediately necessary. To follow practice procedure regarding letters that arrive at the surgery eitherexternally by post or internally from the hospital. To comply with the protocols in place at the practice for the scanning/indexing andworkflow of correspondence. To comply with the protocol for deducting patients who have moved out of thepractice catchment area To comply with all relevant practice procedures, regulations and protocols and tomaintain confidentiality at all times with particular reference to patient records.

To liaise with the Office Manager and/or Practice Manager when required and followinstructions from them when necessary. To undertake any other duties as deemed appropriate by the Practice. Health & Safety To follow the health and safety policies and procedures of the practice and anynational and local guidance and regulations. To actively identify and report any health and safety hazards to the Office Manager Equality and diversity To act in a way that recognises the importance of peoples rights, interpreting themin a way that is consistent with practice procedures and policies, and currentlegislation.


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