Customer Assistant

3 months ago

Kingston upon Thames, United Kingdom M&S Full time

**Key Accountabilities**

Customer Assistant

Working Hours:

- Thurs 12-20 Fri 10-18 Sat 12:20

Foods Department

Purpose

To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels brilliantly well Be the voice of our customer to help us continually improve**Key Capabilities**

Working Pattern

Thurs 12:00-20:00 Fri 10:00-18:00 Sat 12:00-20:00

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

  • Customer Assistant

    3 months ago

    Kingston upon Thames, United Kingdom Lidl Full time

    20 hours, Night Shift Summary £11.95 up to £13.00 per hour (including an extra £3 per hour while working between 00:00 and 05:00). We are looking for someone who is available Friday to Sunday. Shifts will be between the hours of 9 PM and 7 AM. This isn’t stacking shelves. This is feeding families. Our Customer Assistants work together as a team to...

  • Customer Service Assistant

    3 months ago

    Kingston upon Thames, United Kingdom RB DRY CLEANERS LTD TA CLASSIC CLEANERS Full time

    '''Responsibilities:''' - Assist customers with inquiries, concerns, and requests in a professional and timely manner - Handle and resolve customer complaints or issues with empathy and patience - Process orders, returns, and exchanges accurately and efficiently - Perform data entry tasks to update customer information in the system - Upsell products or...

  • Sales Assistant

    4 days ago

    Kingston upon Thames, Greater London, United Kingdom Outdoor and Cycle Concepts Full time

    Join Our Team as a Sales Assistant - Customer AdvisorWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Assistant - Customer Advisor. As a key member of our retail team, you will be responsible for providing exceptional customer service and sales support to our customers.Key Responsibilities:Provide excellent...

  • Sales Assistant

    5 days ago

    Kingston upon Thames, Greater London, United Kingdom Outdoor and Cycle Concepts Full time

    Join Our Team as a Sales Assistant - Customer AdvisorWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Assistant - Customer Advisor. As a key member of our retail team, you will be responsible for providing exceptional customer service and sales support to our customers.Key Responsibilities:Provide excellent...

  • Sales Assistant

    1 week ago

    Kingston upon Thames, Greater London, United Kingdom Outdoor and Cycle Concepts Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Assistant to join our team at Cotswold Outdoor, part of the Outdoor and Cycle Concepts group. As a Sales Assistant, you will play a key role in delivering exceptional customer service and providing a premium shopping experience for our customers.Key ResponsibilitiesCreate a welcoming...

  • Sales Assistant

    1 week ago

    Kingston upon Thames, Greater London, United Kingdom Outdoor and Cycle Concepts Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Assistant to join our team at Cotswold Outdoor, part of the Outdoor and Cycle Concepts group. As a Sales Assistant, you will play a key role in delivering exceptional customer service and providing a premium shopping experience for our customers.Key ResponsibilitiesCreate a welcoming...

  • Sales Assistant

    2 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Outdoor and Cycle Concepts Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Assistant to join our team at Outdoor and Cycle Concepts. As a Sales Assistant, you will be responsible for providing exceptional customer service and creating a premium shopping experience for our customers.Key ResponsibilitiesConnect with customers to understand their specific needs...

  • Sales Assistant

    2 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Outdoor and Cycle Concepts Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Assistant to join our team at Outdoor and Cycle Concepts. As a Sales Assistant, you will be responsible for providing exceptional customer service and creating a premium shopping experience for our customers.Key ResponsibilitiesConnect with customers to understand their specific needs...

  • Sales Assistant

    2 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Outdoor and Cycle Concepts Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Assistant to join our team at Outdoor and Cycle Concepts. As a Sales Assistant, you will be responsible for providing exceptional customer service and creating a premium shopping experience for our customers.Key ResponsibilitiesConnect with customers to understand their specific needs...

  • Sales Assistant

    2 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Outdoor and Cycle Concepts Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Assistant to join our team at Outdoor and Cycle Concepts. As a Sales Assistant, you will be responsible for providing exceptional customer service and creating a premium shopping experience for our customers.Key ResponsibilitiesConnect with customers to understand their specific needs...

  • Customer Assistant

    4 months ago

    Kingston upon Thames, United Kingdom M&S Full time

    **All the details** The work pattern for this vacancy is: WK1 Sun 16.00 - 20.00 Thurs 19.00 - 23.00 Fri 19.00 - 23.00 Sat 19.00 - 23.00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...

  • Customer Assistant

    4 months ago

    Kingston upon Thames, United Kingdom M&S Full time

    **All the details** Work Pattern: Thursday 1500-2100 Friday 1500-2100 Saturday 1500-2100 Sunday 1300-1900 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice...

  • Customer Assistant

    3 months ago

    Kingston upon Thames, United Kingdom M&S Full time

    **Summary** 5 shifts per week with working hours 22:00 - 06:00. This will include some weekend working. These are Through the night hours, meaning all applicants must be over 18 yrs old, **All the details** 5 shifts per week with working hours 22:00 - 06:00. This will include some weekend working **Purpose** To deliver a great shopping experience for our...

  • Customer Assistant

    3 months ago

    Kingston upon Thames, United Kingdom M&S Full time

    **All the details** **Working Pattern** Week 1 Thursday - 12:00-18:00 Friday - 12:00-18:00 Saturday 12:00-18:00 Week 2 Wednesday-12:00-18:00 Thursday 12:00-18:00 Friday 12:00-18:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and...

  • Customer Assistant

    3 months ago

    Kingston upon Thames, United Kingdom M&S Full time

    **All the details** **Work Pattern** **Week 1** **Monday: 04:30-08:30** **Wednesday: 04:30-08:30** **Thursday: 04:30-08:30** **Friday: 04:30-08:30** **Saturday: 04:30-08:30** **Week 2** **Sunday: 07:00-11:00** **Monday: 04:30-08:30** **Wednesday: 04:30-08:30** **Thursday: 04:30-08:30** **Friday: 04:30-08:30** **Under 18 disclaimer** **Purpose** To...

  • Customer Assistant

    4 months ago

    Kingston upon Thames, United Kingdom M&S Full time

    **All the details** **Work Pattern** Week 1 Mon 11:00-19:00 Tues 13:00-21:00 Weds 12:00-20:00 Thurs 12:00-20:00 Sat 12:00-20:00 Week 2 Sun 11:00-19:00 Tues 12:00-20:00 Weds 12;00-20:00 Thurs 11:00-19:00 Fri 13:00-21:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every...

  • Customer Assistant

    4 months ago

    Kingston upon Thames, United Kingdom M&S Full time

    **All the details** **Work Pattern** **Week 1** **Sunday: 09:30-17:00** **Monday: 14:00-19:00** **Wednesday: 07:00-15:00** **Saturday: 14:00-19:00** **Week 2** **Sunday: 09:30-17:00** **Monday: 14:30-18:00** **Thursday: 14:30-20:00** **Saturday: 13:00-20:00** **Purpose** - To deliver a great shopping experience for their customers, putting customers...

  • Sales Assistant

    2 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Frasers Group Full time

    About UsWe're a leading retailer with a rich history dating back to 1921. Our journey began as a local bike shop in London, where we won awards for our exceptional service. Today, we're a nationwide retailer with a strong online presence, still driven by our core values of knowledge, passion, and value.Job SummaryWe're seeking a skilled Sales Assistant to...

  • Sales Assistant

    2 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Frasers Group Full time

    About UsWe're a leading retailer with a rich history dating back to 1921. Our journey began as a local bike shop in London, where we won awards for our exceptional service. Today, we're a nationwide retailer with a strong online presence, still driven by our core values of knowledge, passion, and value.Job SummaryWe're seeking a skilled Sales Assistant to...

  • Sales Assistant

    2 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Outdoor and Cycle Concepts Full time

    Are you passionate about delivering exceptional customer experiences and working in a dynamic retail environment? We're seeking a Sales Assistant - Customer Advisor to join our team at Cotswold Outdoor, part of the Outdoor and Cycle Concepts group.Key Responsibilities:Provide outstanding customer service, connecting with customers to understand their needs...