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Customer Service Assistant

7 months ago

Kingston upon Thames, United Kingdom RB DRY CLEANERS LTD TA CLASSIC CLEANERS Full time

'''Responsibilities:'''
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with empathy and patience
- Process orders, returns, and exchanges accurately and efficiently
- Perform data entry tasks to update customer information in the system
- Upsell products or services to customers when appropriate
- Analyze customer interactions to identify trends and areas for improvement
- Communicate effectively with customers to ensure their needs are met

'''Qualifications:'''
- Fluent in English and Spanish (written and verbal)
- Excellent phone etiquette and communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Previous customer service experience is preferred but not required
- Proficient in data entry and computer skills
- Ability to work well independently as well as part of a team
- Multilingual skills are a plus

**Salary**: £8.86-£13.00 per hour

Expected hours: 38 per week

**Benefits**:

- Company car
- Employee discount
- Free parking
- Language training provided
- UK visa sponsorship

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Performance bonus
- Tips

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Kingston upon Thames (required)

Ability to Relocate:

- Kingston upon Thames: Relocate before starting work (required)

Work Location: In person