Service Advisor for Immediate Start

2 weeks ago


Braintree, United Kingdom WESTDRIVE KIA Full time

_SERVICE ADVISOR_
** Are you an experienced main dealer Service Advisor looking for a fresh challenge?**

** Do you have excellent communication skills and the ability to build rapport and develop and maintain strong working relationships?**

** Can you create a relaxed and stress free environment for customers whilst contributing to a happy, positive working team environment?**

** Do you have working knowledge and understanding of main dealer software systems?**

**Job Description** Working as a Service Advisor within a team of 6, at our main Kia Dealership, you will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.

**Key Responsibilities**:

- Responding positively to customer telephone enquiries relating to service and repairs.
- Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary.
- Answering customers' questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon.
- Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.
- Liaising with Service Manager to ensure workshop loading suits diary bookings.
- Producing invoices for completed work and explains the content to customers.
- Ensuring service bookings and appointments are managed efficiently
- Establishing customers drop off and collection requirements or arranging alternative transport where necessary.

**Hours**: 8am to 6pm five days a week and alternate Saturday mornings 8.30am to 1pm

**Salary**:
**Job Types**: Full-time, Permanent

**Salary**: £33,000.00-£34,000.00 per year

**Job Types**: Full-time, Permanent

**Salary**: £26,500.00-£32,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- service advisor: 1 year (preferred)

Work Location: In person


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