Front of House Officer

3 weeks ago

Leeds, United Kingdom UPP Full time

A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere, the people - creating that sense of home that will help students feel safe, secure, and help them thrive. At UPP, we understand just how important this is and that’s why at each of the universities we partner with we have a dedicated onsite team offering a range of facilities management services designed not just to support the safety of the building but to ensure students enjoy a high quality of life throughout their stay.

**We are currently seeking 2x Front of House Officers to join our Facilities team on an 18 month fixed term contract.**

**Work location: Kirkstall Brewery Halls of Residence, Leeds.**

**These are full-time positions working 42 hours per week on a 4 days on 4 days off rota (including bank holidays). Each shift will be a 7am - 7pm (12 hour shift). The salary is £25,444 per annum plus bonus.**

**Bonus**: In addition to your basic salary we offer a £1,500 loyalty bonus.

The Front of House Officer will provide a range of support to the residence’s management team and assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study.

**Role responsibilities include**:

- Carry out regular patrols of the residence and grounds, reporting any security/safety issues
- Monitor and control health, safety and maintenance standards within residence and grounds
- Respond effectively to fire alarm activations and liaise with the emergency services
- Monitor the signing in and out of all guests, visitors and contractors
- Log reactive maintenance jobs on a computerised helpdesk system
- Deal with queries and complaints in an efficient, professional and courteous manner
- Complete all necessary reports including incident reports, noise reports, accident reports and others as required
- Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and residence manager as appropriate
- Undertake basic maintenance tasks (following training) e.g. lamp & battery replacements, unblocking sinks, showers and toilets.
- Liaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPP staff and residents and conference delegates

You will also be prepared to work (with notice) at other sites if required and additional hours when the need arises, especially during the main student arrival and departure weekends.

**We are looking for**:A super friendly individual who has worked in a similar role/ environment who possesses great communication and customer service skills. Desk management in a reception/front of house role would be ideal.

**In return, we are offering **a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, cycle to work scheme, 2 paid volunteering days per year, as well as access to our UPP Rewards portal, offering discounts from a variety of retailers, restaurants gyms and more.

Our people are at the heart of how we operate, and we welcome everyone who shares our values, regardless of background or identity.

Valuing our differences is what makes UPP a growing success and allows everyone to come to work feeling valued and supported.

**Job Types**: Full-time, Fixed term contract
Contract length: 18 months

**Salary**: £25,444.00 per year

**Benefits**:

- Life insurance

Schedule:

- 12 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Loyalty bonus

Ability to commute/relocate:

- LEEDS: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Expected start date: 30/01/2023

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