Assistant Front of House Manager

2 weeks ago


Leeds, United Kingdom Oulton Hall Hotel, Spa & Golf Resort Full time

Do you pride yourself on providing outstanding customer service? 

Are you currently seeking a new challenge? 

The Assistant Front of House Manager is a key pivotal role within the hotel as you will be responsible for ensuring guests experience a high level of service and will be their first impression of the hotel. 

You’ll support the Front of House Manager in supervising the Guest Experience team working front of house, providing support and direction on how to provide a high-level service ensuring standards, procedures & regulations are always followed. 

What will I do? 

Responsible for the guests stay at the hotel Manage & motivate your team in order to provide high quality service for guestsReview room allocation and make sure the correct rooms are allocated to the right guestHandle any issues or complaints which may arisePresentation and appearance of your team is to company standardKnowledgeable and understanding all rates, packages and special promotions 

Is this the role for me? 

Previous experience in a guest experience capacity or front of house within a hotel environment Relevant qualifications – front of house, hospitality or business management Able to demonstrate your ability & experience in providing high quality service Strong people management experiencePassionate about customer service, presentation & cleanlinessKPI and target drivenAbility to multi-task 

Why The QHotels Collection? 

Family and Friends discounts in hotels across The QHotels Collection Free onsite parking Various Employee celebratory days throughout the year Support with training & professional qualifications, including course fees Carve out your own career path with The QHotels Collection as there will be progression & career development opportunities across our hotel portfolio Internal talent exchange networkAccess to an Employee Assistance Programme, 24/7, 365 days a year
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