User Experience Researcher

5 months ago

London, United Kingdom NatWest Group Full time

Innovation and Digital Design & Delivery, Customer

User Experience Researcher
- London, United Kingdom- Permanent- Full Time#R-00235386

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
- This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job description

Join us as a User Experience Researcher
- Join an open and collaborative environment, where you’ll be helping to develop a programme of research for product-related human-centred design (HCD) challenges
- You work closely with other members of the product team to deliver consistent, efficient, and enjoyable experiences
- This is a great opportunity to develop your knowledge and skills while making a real difference for our customers

What you'll do

As a User Experience Researcher, you’ll be defining and conducting investigations into customer experiences for our current and prospective products. These will be delivered across multiple platforms, such as desktop, web, mobile and tablet devices and for both browser-based experiences and native apps.

Working with product owners, UX designers, visual designers, and other stakeholders, you’ll be using a variety of techniques and tools to elicit the insight necessary to make informed and HCD decisions.

Additionally, you’ll be:

- Helping to develop high level storyboards and journey mapping that communicate the goals, motives, and means by which groups of customers use, or will use, a given product
- Providing HCD recommendations based on research insight or recognised principles in psychology or ergonomics, supporting the design of solutions
- Using multiple research techniques and providing the design team with multiple sources to understand and empathise with customer or user needs
- Acting as a champion of HCD by recommending the best possible UX research practice, principles and processes

The skills you'll need

You’ll need to have experience of supporting HCD processes and using both qualitative and quantitative mixed methods research techniques to address design challenges for new and existing products or services. We’ll expect you to have the ability to use UX design research tools such as User Zoom and Figjam. You’ll also be creative in your problem solving and be able to work well as part of an Agile team environment.

We’ll also be looking for:

- Experience in independently planning, running and delivering individual research studies and an overall research programme in a complex, commercial environment
- Knowledge of research techniques, moderated and unmoderated useability testing, depth interviews, ethnographic observation, survey design and co-creation workshops
- Experience of different research approaches across the product lifecycle - inc. Discovery, Generative, Formative and Evaluative research to generate relevant insight
- Experience in working in multi-disciplinary teams with UX, Visual and Service Designers and collaborating with other disciplines such as Product and Tech
- Excellent communication and collaboration skills across all levels with an ability to champion design thinking and influence key stakeholders

London: An exciting and unparalleled hub of opportunities

Discover the magic and excitement of working in this extraordinary capital city.

Not ready to apply?

Tell us what sort of roles you’re interested in and we’ll send you details about new roles, events and articles that match your preferences.

  • User Experience Researcher

    2 weeks ago

    London, Greater London, United Kingdom Zebra People Full time

    Job Title: User Experience ResearcherAt Zebra People, we're looking for a skilled User Experience Researcher to join our team. As a User Experience Researcher, you will be responsible for conducting user research to understand their needs and behaviors, and translating those findings into clear designs and prioritized documentation.Key Responsibilities:*...

  • User Experience Researcher

    4 weeks ago

    London, United Kingdom Infogain Full time

    Job Title: User Experience ResearcherWe are seeking an experienced User Experience Researcher to join our team at Infogain. As a User Experience Researcher, you will play a key role in shaping the user experience of our digital platforms and software engineering solutions.About the Role:As a User Experience Researcher, you will be responsible for conducting...

  • User Experience Researcher

    4 weeks ago

    London, United Kingdom Infogain Full time

    Job Title: User Experience ResearcherWe are seeking an experienced User Experience Researcher to join our team at Infogain. As a User Experience Researcher, you will play a key role in shaping the user experience of our digital platforms and software engineering solutions.About the Role:As a User Experience Researcher, you will be responsible for conducting...

  • User Experience Researcher

    1 month ago

    London, Greater London, United Kingdom Collibra Full time

    Collibra User Experience Researcher Job DescriptionCollibra is seeking a skilled User Experience Researcher to join our team and contribute to the development of our products. As a User Experience Researcher, you will be responsible for conducting research to understand user needs and behaviors, and using that information to inform product design...

  • User Experience Researcher

    1 month ago

    London, Greater London, United Kingdom Collibra Full time

    Collibra User Experience Researcher Job DescriptionCollibra is seeking a skilled User Experience Researcher to join our team and contribute to the development of our products. As a User Experience Researcher, you will be responsible for conducting research to understand user needs and behaviors, and using that information to inform product design...

  • User Experience Researcher

    7 days ago

    London, Greater London, United Kingdom Bromcom Computers Full time

    Job Title: User Experience ResearcherAbout the Role:We are seeking a highly skilled User Experience Researcher to join our team at Bromcom Computers. As a User Experience Researcher, you will be responsible for conducting user research to understand user needs, behaviors, and motivations.Key Responsibilities:Collaborate with designers, product owners, and...

  • User Experience Researcher

    7 days ago

    London, Greater London, United Kingdom Zebra People Full time

    Zebra People is a renowned publisher seeking a skilled User Experience Researcher to join their team in London. As a UX Researcher, you will be responsible for conducting user experience research to understand users' journeys and needs, deciding on the best methods to use (e.g., interviews, focus groups, card sorting, usage analytics), and translating...

  • User Experience Researcher

    4 weeks ago

    London, Greater London, United Kingdom Consortia Full time

    User Researcher | London, Hybrid | Up to £50,000 P/AWe're seeking a talented User Researcher to join our team at Consortia, a leading User Experience and Design Consultancy. As a User Researcher, you'll play a crucial role in creating inclusive digital experiences and conducting cutting-edge user research.About the RoleAs a User Researcher, you'll conduct...

  • User Experience Researcher

    4 weeks ago

    London, Greater London, United Kingdom Consortia Full time

    User Researcher | London, Hybrid | Up to £50,000 P/AWe're seeking a talented User Researcher to join our team at Consortia, a leading User Experience and Design Consultancy. As a User Researcher, you'll play a crucial role in creating inclusive digital experiences and conducting cutting-edge user research.About the RoleAs a User Researcher, you'll conduct...

  • User Experience Researcher

    1 week ago

    London, Greater London, United Kingdom Third Bridge Full time

    Job Title: User Experience ResearcherAbout the Role:We are seeking a skilled User Experience Researcher to join our Product Design team at Third Bridge. As a UX Researcher, you will play a critical role in deciphering our core user needs, informing strategy for upcoming products, and providing greater clarity to the Product Design team.Key...

  • User Experience Researcher

    4 weeks ago

    London, Greater London, United Kingdom Solirius Consulting Full time

    About the RoleWe're seeking a skilled User Researcher to join our multidisciplinary team at Solirius Consulting. As a User Researcher, you'll play a crucial role in designing and delivering innovative digital products and services for our Government and Private Sector clients.Key ResponsibilitiesDevelop and carry out user research plans that produce relevant...

  • User Experience Researcher

    4 weeks ago

    London, Greater London, United Kingdom Solirius Consulting Full time

    About the RoleWe're seeking a skilled User Researcher to join our multidisciplinary team at Solirius Consulting. As a User Researcher, you'll play a crucial role in designing and delivering innovative digital products and services for our Government and Private Sector clients.Key ResponsibilitiesDevelop and carry out user research plans that produce relevant...

  • User Experience Researcher

    1 month ago

    London, Greater London, United Kingdom La Fosse Full time £51,000 - £60,000

    User Experience ResearcherWe are seeking a skilled User Experience Researcher to join our dynamic team at La Fosse. As a User Researcher, you will play a crucial role in understanding how people interact with our products and services, identifying areas for improvement, and informing design decisions.Key Responsibilities:Conduct user research to gain a deep...

  • User Experience Researcher

    1 month ago

    London, Greater London, United Kingdom La Fosse Full time £51,000 - £60,000

    User Experience ResearcherWe are seeking a skilled User Experience Researcher to join our dynamic team at La Fosse. As a User Researcher, you will play a crucial role in understanding how people interact with our products and services, identifying areas for improvement, and informing design decisions.Key Responsibilities:Conduct user research to gain a deep...

  • User Experience Researcher

    4 weeks ago

    London, Greater London, United Kingdom Solirius Consulting Full time

    About the RoleWe're seeking a skilled User Researcher to join our multidisciplinary team at Solirius Consulting. As a User Researcher, you'll play a crucial role in designing and delivering innovative digital products and services for our Government and Private Sector clients.Key ResponsibilitiesDevelop and carry out user research plans that produce relevant...

  • User Experience Researcher

    4 weeks ago

    London, Greater London, United Kingdom Solirius Consulting Full time

    About the RoleWe're seeking a skilled User Researcher to join our multidisciplinary team at Solirius Consulting. As a User Researcher, you'll play a crucial role in designing and delivering innovative digital products and services for our Government and Private Sector clients.Key ResponsibilitiesDevelop and carry out user research plans that produce relevant...

  • User Experience Researcher

    4 weeks ago

    London, Greater London, United Kingdom Infogain Full time

    Job Title: User Experience ResearcherWe are seeking an experienced User Experience Researcher to join our team at Infogain. As a User Experience Researcher, you will play a key role in shaping the user experience of our digital platforms and software engineering solutions.About the Role:As a User Experience Researcher, you will be responsible for conducting...

  • User Experience Researcher

    4 weeks ago

    London, Greater London, United Kingdom Infogain Full time

    Job Title: User Experience ResearcherWe are seeking an experienced User Experience Researcher to join our team at Infogain. As a User Experience Researcher, you will play a key role in shaping the user experience of our digital platforms and software engineering solutions.About the Role:As a User Experience Researcher, you will be responsible for conducting...

  • User Experience Researcher

    2 weeks ago

    London, Greater London, United Kingdom La Fosse Full time

    Job OpportunityUser Experience Researcher - Financial ServicesWe are collaborating with a prominent banking institution undergoing significant growth. To support the design team's expansion, we are seeking three User Experience Researchers to join their dynamic team.As a User Researcher, you will conduct in-depth studies to understand how people interact...

  • User Experience Researcher

    4 weeks ago

    London, Greater London, United Kingdom Consortia Full time

    User Researcher OpportunityWe are seeking an experienced User Researcher to join our team at Consortia, a leading User Experience and Design Consultancy. As a User Researcher, you will play a key role in conducting user testing sessions, generating detailed reports, and providing actionable recommendations for improving digital accessibility and user...