Patient Pathway Coordinator

4 days ago

London, United Kingdom North Middlesex University Hospital NHS Trust Full time

The Patient Pathway Co-ordinator (PPC) will work within dedicated speciality clinical areas to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs. Provide cross-cover for other Patient Pathway Co-ordinators to ensure a consistent and effective administration service is maintained at all times.

You will act as the first point of contact (in phone and in person) in communication with patients, relatives and GPs and other external hospital staff / tertiary referrers.

The post-holder should be proactive and have excellent communication, good IT skills, and prioritise workloads for themselves to accommodate changing demands within the service. The role is very demanding and the successful applicant will be expected to provide typing and administrative support within the team.

So if you like challenges, are a quick learner, work well independently and have transferable skills that can be adapted, this could be the right job for you

North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London’s busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond.

Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients’ wellbeing.

We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families.
- To act as a named point of contact for patients under the care the Rheumatology Department
- To ensure clinical letters are sent to patients and GPs in line with Trust targets
- To work as part of a multi-disciplinary clinical team maintaining efficient systems and processes relating to patient attendances and admissions. This includes maintaining accurate computerised and manual records, inputting registration and waiting list data onto the trust’s computer systems and ensuring that all patient records are kept up to date with any details relevant to the patient’s attendance and/or admissions.
- To prioritise daily tasks and ongoing workloads and complete in agreed time frames as determined by the clinical team and/or line manager.
- To resolve any patients complaints locally and escalate as necessary.
- Provide cover for colleagues across the specialty/clinical directorate during periods of planned annual leave and sickness.
- Arranging and booking transport, ensuring patients are supplied with any necessary information and explanatory leaflets.
- To monitor all cancellations ensuring that patients are rebooked in accordance with waiting list policy as well as identify common trends for cancellations so that appropriate action can be taken to reduce continued risk.
- To provide where requested administrative support to consultant/clinical teams including the management of clinician’s diaries/timetables
- Ensure clinic cancellations are completed with a maximum of 6 weeks notice for patients

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